Ryokan information clerk
りょかんあんないがかり
Industry & Occupation
Classification
- Major : Service Occupations
- Middle : Customer Service and Food Service Occupations
- Minor : Inn and Hotel Customer Service Staff
Summary
A job in charge of reception and guidance services at a ryokan, handling check-in/out procedures, in-house guidance, reservation management, and more.
Description
Ryokan information clerks welcome arriving guests with a smile, confirm reservations, guide them to their rooms, explain in-house facilities, and provide local tourist information. They support arrangements for meals and activities based on guest requests, ensuring comfort during their stay. They flexibly handle troubles or sudden changes, collaborate with the team for cleaning checks, inventory management, and post-checkout settlement tasks.
Future Outlook
With the recovery of domestic and international tourism demand, job openings are expected to remain stable. Amid advancements in multilingual support and IT integration, addressing labor shortages and service improvements will be key challenges.
Personality Traits
Work Style
Full-time / Part-time / Shift work / Two days off per week / Uniform required
Career Path
Front desk staff → Chief front manager → Manager assistant → Manager
Required Skills
Customer service manners / Foreign language (basic conversation) / PC basic operation / Reservation management system operation
Recommended Skills
English conversation / Service Hospitality Certification / Tourist site guidance knowledge
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Because it is necessary to flexibly respond to sudden requests or troubles. |
| Attention to Detail & Accuracy | Because small mistakes directly affect customer satisfaction. |
| Communication Skills | Because polite language use and foreign language対応 are important. |
Related Qualifications
- Hotel Business Practice Certification
- Service Hospitality Certification
Aliases
- Front desk staff
- Ryokan front desk
- Ryokan staff
Related Jobs
- Concierge
- Front desk staff
- Hotel front desk