Ryokan manager (primarily engaged in customer service work)
りょかんしはいにん
Industry & Occupation
Classification
- Major : Service Occupations
- Middle : Customer Service and Food Service Occupations
- Minor : Inn and Hotel Managers
Summary
A ryokan manager oversees the overall operation management and customer service of a ryokan, a lodging facility, to improve customer satisfaction and maximize revenue.
Description
A ryokan manager handles check-in and check-out for guests, facility guidance, and other customer service tasks, while also managing staff recruitment, training, shift scheduling, sales and financial management, facility equipment inspections, and cleaning checks, overseeing all aspects of ryokan operations. They also respond to customer requests and complaints, plan and implement service quality improvements, and negotiate and collaborate with travel agencies and online reservation sites. In recent years, adaptability to new challenges such as inbound tourism対応, ICT utilization for efficiency, and sustainability initiatives is also required.
Future Outlook
Stable demand is expected due to the increase in inbound tourists and recovery of domestic travel demand. IT skills and knowledge of environmental considerations will become increasingly important due to advancements in DX and sustainability efforts.
Personality Traits
Attentive / Can respond flexibly / Has hospitality / Strong sense of responsibility
Work Style
Night shifts available / On-site work / Shift work / Weekends and holidays
Career Path
Front desk staff → Assistant manager → Manager → Area manager → Ryokan executive
Required Skills
Complaint handling / Customer service manners / Reservation management system operation / Sales and profit management / Staff management
Recommended Skills
Communication skills (foreign languages) / Leadership / PMS operation / Sales analysis
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | To maintain customer satisfaction by paying attention to every detail of facilities and services. |
| Communication Skills | To communicate smoothly with diverse customers. |
| Planning & Organization | Because it is necessary to plan and manage the number of guests and staff allocation. |
| Problem Solving | Because it is necessary to respond quickly to sudden complaints or troubles. |
| Stress Tolerance | Because long hours of work and flexible responses are required, high tolerance is needed. |
Related Qualifications
- Service hospitality certification
- Tourist business handling manager
Aliases
- Ryokan front desk manager
- Ryokan manager
- Ryokan operations manager
Related Jobs
- Accommodation reservation clerk
- Assistant manager
- Front desk manager
- Hotel manager