Information Desk Switchboard Operator
あんないだいこうかんしゅ
Industry & Occupation
Classification
Summary
A job that operates telephone switchboards or systems to handle internal and external line transfers and inquiries.
Description
Information desk switchboard operators use telephone switchboards (PBX) or computer systems in offices or facilities to handle internal and external line connections. They confirm the caller and recipient, transfer accurately, and respond to inquiries or requests according to manuals. Most work on shifts, and in addition to phone responses, they may perform clerical tasks such as simple data entry and report creation. In recent years, there is also demand for call center operations and home-based operators.
Future Outlook
While some tasks are being automated due to the spread of IVR and chatbots, demand for human intervention in complex inquiries and emergency responses is expected to continue.
Personality Traits
Can Respond Calmly / Good Listener / Has Cooperativeness / Has Stress Tolerance / Polite and Courteous
Work Style
Career Path
Junior Operator → Senior Operator → Supervisor → Call Center Manager → Quality Control
Required Skills
Basic PC Operation / Business Manners (Phone Response) / PBX Operation / Typing
Recommended Skills
Communication Skills (English Phone Response) / Complaint Handling / Customer Management System (CRM)
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Necessary to prevent mistakes in transfer numbers or transmission errors. |
| Communication Skills | Smooth communication is essential for phone interactions with users. |
| Stress Tolerance | Stress from handling many calls and complaints. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Mainly follows standard procedures. |
| Initiative & Leadership | Often works according to manuals. |
| Numerical & Quantitative Analysis | Does not perform advanced mathematical analysis or calculations. |
| Physical Stamina & Endurance | Mostly sitting work with little heavy labor. |
Related Qualifications
- Telephone Response Skills Certification
Related Jobs
- Information Staff
- Receptionist
- Switchboard Operator
- Telephone Operator