Telecommunicator (Inbound Operations)
てれこみゅにけーたー
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Telephone and Internet Customer Service Occupations
- Minor : Call Center Operators
Summary
Front-line operations that provide information and resolve issues in response to customer inquiries received via phone or email.
Description
Telecommunicators (inbound operations) receive customer inquiries via phone or email in call centers and similar environments, providing product/service information, troubleshooting, complaint handling, and escalation duties. Customer information is accurately entered and managed in CRM systems, with referrals and follow-ups to other departments as needed. Work is typically shift-based, requiring achievement of KPIs such as response quality and handling time.
Future Outlook
Demand remains stable due to increasing emphasis on customer satisfaction, with expected coexistence alongside automation technologies such as AI chatbots.
Personality Traits
Able to Respond Flexibly / Calm and Composed / Good Listening Skills / Polite and Courteous
Work Style
Call Center / Contracted BPO / Remote / Shift
Career Path
Operator → Senior Operator → Team Leader → Supervisor → Quality Control Staff → Trainer
Required Skills
Basic PC Operation / Business Manners / CRM System Operation / Telephone Handling Skills
Recommended Skills
Complaint Handling / Multilingual Support / Product/Service Knowledge / Talk Script Creation
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | To flexibly handle diverse inquiry contents. |
| Attention to Detail & Accuracy | For accurate information provision and error prevention. |
| Communication Skills | Because clear and courteous explanations are required in conversations with customers. |
| Problem Solving | To quickly identify customer issues and propose solutions. |
| Stress Tolerance | Because endurance is required for successive calls and complaint handling. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Numerical & Quantitative Analysis | Because advanced numerical processing is minimal. |
| Physical Stamina & Endurance | Primarily desk work, so physical demands are relatively low. |
Related Qualifications
- Business Telephone Certification
- Service Reception Practical Certification
Aliases
- Call Center Operator (Inbound)
- Customer Support
- Inbound Operator
Related Jobs
- Call Center Supervisor
- Chat Support
- Customer Success
- Telecommunicator (Outbound Operations)