Hotel Front Desk Staff
ほてるふろんとかかり
Industry & Occupation
Classification
- Major : Service Occupations
- Middle : Customer Service and Food Service Occupations
- Minor : Inn and Hotel Front Desk Clerks
Summary
A job responsible for hotel front desk operations, handling guest reception, reservation management, guidance, accounting, and more.
Description
Hotel front desk staff handle check-in and check-out for guests, reservation management, responses to inquiries and complaints, key handovers, settlement of accommodation charges, and guidance on facilities and surroundings. They engage in 24-hour front desk operations and provide services while collaborating with other departments such as housekeeping and restaurants. For multinational guests, communication in English or other foreign languages is required, along with courteous customer service manners and flexible responsiveness. Operations occur during peak seasons and nights, including shift work and night shifts.
Future Outlook
With the recovery of tourism demand, demand for front desk staff across the hotel industry is expected to remain stable. In particular, the market value of personnel capable of providing multilingual support and high value-added services is anticipated to increase.
Personality Traits
Work Style
Career Path
Front Desk Staff → Chief Front Desk Clerk → Front Manager → Lodging Department Manager → Hotel General Manager
Required Skills
Cashier Duties / Customer Service Etiquette / Foreign Language Conversational Skills / PC Operation / Phone Handling
Recommended Skills
Complaint Handling / Hotel Business Systems / Multilingual Support / Tourism Knowledge
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Necessary to flexibly respond to sudden troubles or complaints. |
| Attention to Detail & Accuracy | To prevent errors in reservation information or billing amounts. |
| Communication Skills | To communicate smoothly with multinational guests. |
| Stress Tolerance | Necessary to withstand high stress during busy periods or complaint handling. |
Related Qualifications
- Service Manners Certification
- TOEIC
- Tourism English Certification
Aliases
- Front Desk Clerk
- Front Desk Staff
- Hotel Reception
Related Jobs
- Bell Staff
- Concierge
- Lodging Reservation Clerk