Ryokan and hotel manager
りょかん・ホテルしはいにん
Industry & Occupation
Classification
- Major : Service Occupations
- Middle : Customer Service and Food Service Occupations
- Minor : Inn and Hotel Managers
Summary
Oversees the operation of accommodation facilities, improving the quality of customer service, revenue management, and staff management.
Description
Ryokan and hotel managers oversee all aspects of accommodation facility operations, including maintaining and improving service quality, sales management, staff training, facility management, and enhancing customer satisfaction. They handle customer service and complaints, operate reservation management systems, formulate business plans based on indicator analysis, coordinate between departments, manage facility safety and hygiene, and handle budgeting, among many other tasks. They respond flexibly to fluctuations in business and diverse customer needs, lead staff, and maximize the overall team performance.
Future Outlook
With the recovery of domestic and international travel demand and the expansion of inbound tourism, the demand for managers to improve facility operations remains high. Anticipating labor shortages due to declining birthrates and aging population, new skills such as ICT utilization and multilingual support will be required.
Personality Traits
Attentive to details / Can respond flexibly / Has hospitality / Strong sense of responsibility
Work Style
Night shifts / On-site work / Shift work / Work-life balance
Career Path
Front desk staff → Accommodation department manager → Ryokan and hotel manager → Area manager → Business division head
Required Skills
Complaint handling / Front desk operations / Reservation management system operation / Sales and inventory management / Staff management
Recommended Skills
Facility hygiene management / Financial management / ICT utilization skills / Language skills / Marketing knowledge
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | To maintain service quality thorough down to the details. |
| Communication Skills | Smooth communication with diverse customers and staff is necessary. |
| Initiative & Leadership | To lead the organization by demonstrating leadership. |
| Planning & Organization | Required for planning and coordinating facility operations and events. |
| Problem Solving | To quickly address complaint handling and trouble resolution. |
| Stress Tolerance | Necessary to withstand high pressure during peak seasons, complaint handling, etc. |
Related Qualifications
- Service Manners Certification
Aliases
- Accommodation manager
- Hotel manager
Related Jobs
- Concierge
- Front desk staff
- Restaurant manager
- Room attendant