Hotel Service Staff
ほてるさーびすがかり
Industry & Occupation
Classification
- Major : Service Occupations
- Middle : Customer Service and Food Service Occupations
- Minor : Inn and Hotel Customer Service Staff
Summary
A job that provides a wide range of services to hotel and ryokan guests, including check-in/check-out, guidance, and handling requests.
Description
Hotel service staff at the front desk of hotels and ryokans handle check-in/check-out processing for guests, guiding them to rooms, arranging room service, phone responses, reservation management, complaint handling, and more to support comfortable stays. They require broad knowledge for multilingual support, local sightseeing guidance, and facility explanations, emphasizing teamwork and flexible responses.
Future Outlook
With the recovery of inbound demand, job openings are expected to remain stable. As self check-in and AI technologies are introduced, uniquely human hospitality and high-value-added services will be increasingly emphasized.
Personality Traits
Able to Respond Flexibly / Attentive / Cheerful Personality / Kind / Patient
Work Style
Contract Employee / Full-time Employee / Night Shifts / Shift Work / Two Days Off Per Week
Career Path
Front Desk Staff → Concierge → Bell Staff → Front Manager → Accommodation Department Manager → Area Manager
Required Skills
Basic PC Operation / Communication Skills (Foreign Languages) / Phone Handling / Reservation Management System Operation
Recommended Skills
Complaint Handling / Hospitality / Local Area and Culture Knowledge / Multilingual Skills
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Because flexible responses to diverse situations and sudden changes are necessary. |
| Attention to Detail & Accuracy | Because accuracy is required with no errors in details like reservations, room numbers, and requests. |
| Communication Skills | Because smooth communication with diverse guests is required. |
| Problem Solving | Because quick and appropriate handling of complaints and troubles is required. |
| Stress Tolerance | Because calmness must be maintained during peak seasons and complaint handling. |
| Collaboration & Teamwork | Because there are many opportunities to collaborate with multiple departments. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Numerical & Quantitative Analysis | High numerical skills are not required as billing is handled by systems. |
Related Qualifications
- Service Manners Certification
- TOEIC
- Tourism English Test
Aliases
- Accommodation Department Staff
- Front Desk Staff
- Hotel Staff
Related Jobs
- Concierge
- Front Clerk
- Housekeeper