Hotel Reception Staff
ホテルせっきゃくがかり
Industry & Occupation
Classification
- Major : Service Occupations
- Middle : Customer Service and Food Service Occupations
- Minor : Inn and Hotel Customer Service Staff
Summary
Customer service staff who handle check-in/check-out for guests, reservation management, inquiry responses, and more.
Description
Hotel reception staff manage front desk operations, including welcoming guests, check-in/check-out procedures, reservation management, guidance, in-house service information, inquiries, and complaint handling. Through a wide range of tasks such as customer interactions, payment processing, and accommodation plan proposals, they support comfortable stays and collaborate with other departments to improve the overall service quality of the hotel.
Future Outlook
Stable demand is expected due to the recovery of inbound tourism and the diversification of accommodation needs accompanying an aging society. Although the introduction of automated check-in via ICT is progressing, the importance of interpersonal services remains high.
Personality Traits
Attentive / Bright and Sociable / Handles Words Politely / Has Hospitality
Work Style
Contract Employee / Full-time / Night Shifts Available / Part-time/Alba OK / Shift Work
Career Path
Front Staff → Supervisor → Front Manager → Hotel Manager → Area Manager
Required Skills
Basic PC Operation / Cash Register Operations / Front System Operation (PMS) / Phone Handling / Reservation Management System Operation
Recommended Skills
Business Manners / Complaint Handling / Language Skills / Local Tourist Knowledge
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Because it is necessary to flexibly respond to shifts and diverse customer interactions. |
| Attention to Detail & Accuracy | Because small arrangement mistakes greatly affect customer satisfaction. |
| Communication Skills | To communicate smoothly with customers and accurately understand their needs. |
| Physical Stamina & Endurance | Because there is a lot of long-hour standing work and movement within the premises. |
| Problem Solving | Because flexible responses are required for sudden troubles and complaint handling. |
| Stress Tolerance | Because it is necessary to endure stress during busy periods or complaint handling. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Tasks are manualized, so creative thinking is not particularly necessary. |
Related Qualifications
- Hotel Business Practice Certification
- Service Hospitality Certification
- TOEIC
Aliases
- Front Clerk
- Hotel Front Staff
- Receptionist
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