Receptionist (Hotel)
せっきゃくがかり
Industry & Occupation
Classification
- Major : Service Occupations
- Middle : Customer Service and Food Service Occupations
- Minor : Inn and Hotel Customer Service Staff
Summary
A job at hotel front desks and similar locations, providing reception, guidance, and services to guests to support comfortable stays.
Description
Hotel receptionists handle guest reception (check-in), accommodation fee settlements (check-out), guidance on hotel facilities and local areas, reservation management, room service coordination, complaint handling, and more. To accommodate customers from diverse nationalities, language proficiency and courteous communication skills are required. As the face of the hotel, they demonstrate hospitality to ensure comfortable stays. Work follows a shift system, including early mornings, late nights, weekends, and holidays.
Future Outlook
Hiring remains stable with the recovery of inbound tourism demand. Although self check-in and AI reservation systems are advancing, the importance of high-quality interpersonal services persists.
Personality Traits
Able to Respond Flexibly / Bright Personality / Polite and Courteous / Possesses Hospitality
Work Style
Night and Early Morning Shifts / Shifts / Uniform Required / Weekends and Holidays
Career Path
Front Desk Staff → Supervisor → Front Desk Manager → Managing Director
Required Skills
Basic PC Operation (Reservation System) / Complaint Handling / Conversational Foreign Language (English) / Customer Service Etiquette
Recommended Skills
English Certification / Hospitality / Multilingual Support / Tourist Spot Knowledge
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | It is necessary to flexibly adapt to shift changes and diverse customer needs. |
| Attention to Detail & Accuracy | Because accurate information management and error-free procedures are required. |
| Communication Skills | Smooth communication with diverse customers and understanding their needs are essential. |
| Problem Solving | The ability to flexibly respond to customer requests and issues is required. |
| Stress Tolerance | Maintaining composure during peak periods and complaint handling is required. |
Related Qualifications
- Service Manners Certification
Aliases
- Bellperson
- Front Desk Staff
- Hotel Concierge
Related Jobs
- Housekeeping Staff
- Restaurant Service Staff
- Travel Arrangement Staff