Page
ぺーじ
Industry & Occupation
Classification
- Major : Service Occupations
- Middle : Customer Service and Food Service Occupations
- Minor : Inn and Hotel Customer Service Staff
Summary
A customer service role in ryokans and hotels that provides bell services such as transporting guests' luggage, guiding within the premises, and delivering messages.
Description
Pages in ryokans and hotels handle transporting guests' luggage, guiding them to rooms, delivering messages and packages, arranging taxis, and other bell services. They perform a wide range of duties from greeting arrivals to seeing off departures, contributing to guest satisfaction through prompt and courteous service. The job requires physical stamina due to handling heavy luggage and frequent movement within the premises, as well as flexibility and teamwork to handle diverse requests. Language skills and knowledge of local attractions are advantageous.
Future Outlook
With the increase in inbound foreign tourists and luxury hotels, demand for hospitality talent is expected to remain stable. Improvements in multilingual capabilities and ICT-utilized services will be required.
Personality Traits
Work Style
Career Path
Page → Bell captain → Front staff → Concierge → Hotel manager
Required Skills
Basic communication skills / Customer service manners / In-house guidance / Luggage handling skills
Recommended Skills
Knowledge of tourist facilities / Language skills / Service Manners Certification
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | To adapt to various shifts and diverse guest requests. |
| Attention to Detail & Accuracy | Accuracy is required for attention to detail and preventing lost items. |
| Communication Skills | To accurately understand and respond to guests' requests. |
| Physical Stamina & Endurance | Due to long hours of standing and handling heavy luggage. |
| Stress Tolerance | Calmness is required during peak periods or handling complaints. |
| Collaboration & Teamwork | Due to the need for collaboration with other departments. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Analytical & Logical Thinking | Tasks are routine, with low emphasis on analytical thinking. |
| Creativity & Ideation | Standardized service provision is prioritized over creativity. |
| Numerical & Quantitative Analysis | Numerical management is simple, so it is not highly emphasized. |
Related Qualifications
- Service Manners Certification
Aliases
- Bellboy
- Porter
Related Jobs
- Concierge
- Front clerk
- Housekeeper