Night front desk staff (Ryokan, hotel)
ないとふろんとがかり
Industry & Occupation
Classification
- Major : Service Occupations
- Middle : Customer Service and Food Service Occupations
- Minor : Inn and Hotel Front Desk Clerks
Summary
Customer service role in ryokans or hotels handling guest check-in/check-out at night, inquiry responses, and emergency management.
Description
Night front desk staff manage guest check-in/check-out procedures, phone responses, reservation management, and key issuance/retrieval from late night to early morning in ryokans or hotels. In small night-time teams, they also handle emergency troubleshooting, security monitoring, guest information recording, and report creation. Accommodation system operation, cash handling, and proper service manners are required.
Future Outlook
Stable job demand is expected with tourism recovery, but interpersonal customer service skills will become more essential due to the spread of automated check-in machines.
Personality Traits
Able to respond flexibly / Attentive / Calm and composed / Strong sense of responsibility
Work Style
5-day week / Full-time / Night shift / Shift
Career Path
Night front desk staff → Front desk staff → Front leader → Front manager → Accommodation manager/director
Required Skills
Accommodation reservation system operation / Accounting processing / Check-in/check-out procedures / Phone handling / Report creation
Recommended Skills
Foreign language support / Hospitality manners / Information security knowledge / Initial emergency response / Revenue management
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | To flexibly handle sudden night-time incidents. |
| Attention to Detail & Accuracy | Because accuracy in lodging records and key management is crucial. |
| Communication Skills | To respond quickly and accurately in small night-time teams. |
| Problem Solving | Because precise judgment is required for troubleshooting and emergencies. |
| Stress Tolerance | Because pressure builds easily in the isolated night shift environment. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Primarily manual-based tasks where creativity is not highly required. |
| Numerical & Quantitative Analysis | Cash handling is involved, but advanced numerical analysis is not needed. |
Related Qualifications
- Hotel business practice certification
- Service hospitality certification
Aliases
- Night front staff
- Night shift front desk staff
- Night shift front staff
Related Jobs
- Accommodation reservation staff
- Concierge
- Front desk staff