Hotel Manager (Company: Primarily Engaged in Managerial Work)
ほてるしはいにん
Industry & Occupation
Classification
- Major : Managerial Occupations
- Middle : Corporate and Organizational Managers
- Minor : Corporate Managers
Summary
A managerial position that oversees all aspects of hotel operations, including customer service, staff management, revenue management, and more.
Description
The hotel manager handles planning and execution of overall lodging facility operations, budget preparation and management, staff recruitment and training, daily customer service and complaint handling, quality control, sales analysis, and formulation and implementation of marketing initiatives. Important duties also include facility safety and hygiene management, legal compliance, and negotiations with external vendors. Balances customer satisfaction and profitability while directing and supervising the organization.
Future Outlook
Demand for hotel managers with advanced management skills remains high due to increasing inbound tourists and diversification of lodging facilities. Competitiveness hinges on revenue management and adaptation to digitalization.
Personality Traits
Able to respond flexibly / Attentive / Hospitality-oriented / Leadership qualities / Strong sense of responsibility
Work Style
Holiday and national holiday work / Night and early morning shifts / On-site presence / Shift work
Career Path
Front Desk Staff → Front Office Manager → Deputy General Manager → General Manager → Area Manager
Required Skills
Budget Management and Financial Analysis / Communication Skills (Foreign Language) / Customer Service Skills / Quality Management / Staff Management
Recommended Skills
Data Analysis / Hospitality Management / Marketing Knowledge / Multilingual Support / Revenue Management
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Communication Skills | For smooth communication with customers and staff. |
| Initiative & Leadership | Necessary to lead the organization and make independent decisions. |
| Planning & Organization | To oversee facility operation plans, budget management, and shift scheduling. |
| Problem Solving | Quick judgment is required for complaint handling and resolving emergencies. |
| Stress Tolerance | Resilience is needed against stress from frequent customer interactions and budget responsibilities. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Physical Stamina & Endurance | Primarily administrative and management tasks, with minimal physical labor. |
Related Qualifications
- Hotel Business Practical Proficiency Test
- Lodging Business Management Supervisor
- Practical English Proficiency Test
- TOEIC
Aliases
- General Manager
- Hotel Manager
Related Jobs
- Deputy General Manager
- Front Office Manager
- Housekeeping Manager
- Restaurant Manager