Hotel Manager
ほてるまねーじゃー
Industry & Occupation
Classification
- Major : Service Occupations
- Middle : Customer Service and Food Service Occupations
- Minor : Inn and Hotel Managers
Summary
A profession that ensures guest satisfaction and profitability through overall hotel operation planning and staff management.
Description
Hotel managers oversee all operations from room reservations to check-out to achieve the hotel's business objectives. They handle personnel aspects such as staff recruitment, training, and shift scheduling, while maintaining and improving service quality through customer interactions and complaint resolution. They manage sales and revenue, prepare budgets, formulate marketing strategies, and analyze market trends to maximize occupancy rates and profits. By improving daily operations, planning new services, and coordinating with other departments (such as restaurants and facility management), they enhance the hotel's overall operational efficiency and customer satisfaction.
Future Outlook
With the growth of inbound demand and the luxury hotel market, there is a need for enhanced revenue management and digital services, making the role of hotel managers increasingly important.
Personality Traits
Able to Respond Flexibly / Attentive to Details / Has Hospitality / Strong Sense of Responsibility
Work Style
Domestic Travel / Night Shifts / On-Site Presence / Shift Work / Weekends and Holidays Work
Career Path
Front Desk Staff → Front Office Manager → Hotel Manager → Area Manager → Executive General Manager
Required Skills
Budget Management / Customer Service / Marketing / Operations Management / Staff Management
Recommended Skills
Customer Satisfaction Management / Data Analysis (BI Tools) / English Conversation / Hotel Management System (PMS) Operation / Marketing Tools
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Immediate responsiveness to seasonal fluctuations and unexpected situations is needed. |
| Analytical & Logical Thinking | Important for revenue management and data analysis. |
| Attention to Detail & Accuracy | Meticulous service down to the details leads to customer satisfaction. |
| Communication Skills | Frequent coordination and negotiation with staff and customers. |
| Initiative & Leadership | Leads the team and proactively implements improvement measures. |
| Planning & Organization | Planning and organization are crucial for occupancy rates and event planning. |
| Problem Solving | Quick responses to customer complaints and emergencies are required. |
| Stress Tolerance | Stress tolerance is essential for diverse tasks. |
Related Qualifications
- Hotel Operations Manager
Aliases
- Front Office Manager
- Guest Services Manager
- Hotel General Manager
Related Jobs
- Concierge
- Front Desk Staff
- Housekeeping Supervisor
- Restaurant Manager