Front Desk Clerk (Ryokan, Hotel)
ふろんとがかり
Industry & Occupation
Classification
- Major : Service Occupations
- Middle : Customer Service and Food Service Occupations
- Minor : Inn and Hotel Front Desk Clerks
Summary
A customer service position handling reception, guidance, and settlement for guests at ryokan or hotel front desks.
Description
Ryokan and hotel front desk clerks handle guest services from arrival to departure. They perform check-in and check-out at the front desk, confirm reservations and charges, handle settlements, and issue receipts. They also provide information on in-house facilities and local tourist spots, respond to phone inquiries, and manage complaints. Service manners, foreign language skills, and prompt and accurate task processing are required. Work includes nights and holidays, with shift-based teamwork.
Future Outlook
High demand for personnel due to recovery in tourism demand and increase in inbound visitors. On the other hand, changes in job content are expected due to AI automation and introduction of online check-in.
Personality Traits
Able to provide bright and polite customer service / Able to respond flexibly / Has hospitality / Strong sense of responsibility
Work Style
Night Shifts / Part-time Hours Available / Part-time OK / Shift Work / Weekends and Holidays
Career Path
Front Staff → Supervisor → Front Manager → Hotel Manager → Area Manager
Required Skills
Accommodation Reservation System Operation / Basic PC Operation / Customer Service Manners / Foreign Language Support (English) / Phone Response Skills
Recommended Skills
Complaint Handling / Local Tourist Knowledge / Management Accounting / Multilingual Support
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Because flexible response to sudden troubles and diverse requests is necessary. |
| Attention to Detail & Accuracy | Because errors in charge calculations or reservation confirmations directly lead to complaints. |
| Communication Skills | Because quick and polite communication with diverse customers is necessary. |
| Stress Tolerance | Because high stress tolerance is needed during busy periods and complaint handling. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Analytical & Logical Thinking | Because flexible response is required more than advanced logical analysis. |
| Creativity & Ideation | Because routine tasks are central, and adherence to manuals is more important than new ideas. |
Related Qualifications
- Service Hospitality Practical Certification
- TOEIC
- Tourism English Proficiency Test
Aliases
- Front Staff
- Hotel Front
- Ryokan Front
Related Jobs
- Bell Staff
- Concierge
- Housekeeping Staff