Hotel guide staff
ほてるあんないがかり
Industry & Occupation
Classification
- Major : Service Occupations
- Middle : Customer Service and Food Service Occupations
- Minor : Inn and Hotel Customer Service Staff
Summary
A customer service role at a hotel's front desk that handles guest procedures, provides in-house and tourist guidance, and supports comfortable stays.
Description
Hotel guide staff handle guest reception and settlement, room and facility guidance, and provision of local tourist information. They also manage reservations using computer systems, handle inquiries, phone responses, and complaints. Customer service manners and multilingual capabilities are required. Shift work during peak seasons, nights, and weekends requires flexibility and physical stamina.
Future Outlook
Stable job openings are expected due to inbound demand and recovery of domestic travel. Work styles and tasks are changing, such as the introduction of AI self-check-in machines, with a trend toward seeking talent that combines IT skills and hospitality.
Personality Traits
Able to respond flexibly / Cheerful personality / Considerate / Kind-hearted / Patient
Work Style
Night shifts / Shift work / Uniform required / Weekly holidays
Career Path
Front desk clerk → Supervisor → Concierge → Assistant manager → Manager
Required Skills
Customer service manners / Hotel reservation system operation / PC basic operation / Phone response
Recommended Skills
Complaint handling / Hospitality mindset / Language skills / Tourist knowledge
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Because accurate handling of accommodation information and requests is necessary |
| Communication Skills | Because smooth communication with diverse guests is necessary |
| Stress Tolerance | Because high stress tolerance is needed during peak periods and complaint handling |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Analytical & Logical Thinking | Because advanced logical thinking is not particularly required |
| Creativity & Ideation | Because guidance follows established procedures and creativity is not highly required |
| Numerical & Quantitative Analysis | Because simple calculations are mainly involved and advanced numerical skills are not required |
Related Qualifications
- Hotel Business Practice Certification
- Service Manners Certification
- TOEIC
Aliases
- Accommodation guide staff
- Concierge
- Front desk clerk
Related Jobs
- Bellperson
- Concierge
- Front desk clerk
- Reservation staff