Ryokan and hotel reception staff
りょかん・ホテルせっきゃくがかり
Industry & Occupation
Classification
- Major : Service Occupations
- Middle : Customer Service and Food Service Occupations
- Minor : Inn and Hotel Customer Service Staff
Summary
A profession that provides front desk operations, guidance, and hospitality services to guests staying at ryokans and hotels.
Description
Ryokan and hotel reception staff serve as the face of the accommodation facility, handling a wide range of customer service tasks from reservation acceptance to check-in/check-out, room guidance, facility guidance, luggage storage, room service arrangements, inquiry response, and complaint handling. A hospitality mindset essential for accurately understanding customer needs and providing a comfortable stay is indispensable. Detailed attention and accurate business operations are required for multilingual support, tourist information provision, and cooperation in safety management inside and outside the facility.
Future Outlook
With the recovery of tourism demand, job openings are expected to remain stable. As inbound support and IT advancements (such as contactless reception) progress, language skills and digital skills will become increasingly important.
Personality Traits
Can provide bright and polite customer service / Can respond flexibly / Has hospitality / Has patience
Work Style
Contract employee / Full-time employee / Part-time/casual / Shift work
Career Path
Front desk staff → Supervisor → Manager (hotel manager) → Hotel chain headquarters → Tourism planner
Required Skills
Cash and credit settlement / Complaint handling / Foreign language (English conversation) / Hotel reservation system operation / PC basic operation / Phone handling
Recommended Skills
Customer service manners / Multilingual support (Chinese, Korean, etc.) / Office software / Team management / Tourism knowledge
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Because it is necessary to flexibly respond to diverse customer needs and sudden situations. |
| Attention to Detail & Accuracy | Because accurate communication and detailed service provision are required. |
| Communication Skills | To communicate smoothly with a wide variety of customers. |
| Stress Tolerance | Because high stress tolerance is required during busy periods and complaint handling. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Analytical & Logical Thinking | Because advanced analytical skills are not particularly required. |
| Numerical & Quantitative Analysis | Advanced mathematical analysis is not required. |
Related Qualifications
- Hotel Business Practice Certification
- Service Hospitality Certification
- Tourism English Proficiency Test
Aliases
- Front desk staff
- Hotel front desk
- Hotel front desk staff
- Ryokan staff
Related Jobs
- Concierge
- Hotel manager
- Restaurant service
- Tour guide