Assistant Manager (Hotel)
あしすたんとまねーじゃー（ほてる）
Industry & Occupation
Classification
- Major : Service Occupations
- Middle : Customer Service and Food Service Occupations
- Minor : Inn and Hotel Managers
Summary
A position that supports hotel operations alongside the manager, handling a wide range of responsibilities from front desk operations to staff management and revenue management.
Description
The Assistant Manager (Hotel) serves as an aide to the Hotel Manager, handling all front desk operations including accommodation reservations, check-in and check-out procedures. They manage customer interactions and complaint resolution to improve customer satisfaction, create staff shifts, provide guidance and training, and coordinate between departments. Additionally, they engage in revenue management tasks such as sales and expense management, budget planning, and report creation to enhance operational efficiency and maintain and improve service quality. Quick problem-solving skills and strong communication abilities are required to handle peak periods and emergencies.
Future Outlook
With the recovery of inbound demand and activation of domestic travel, the accommodation industry is expected to continue growing. While digitalization and unmanned operations advance efficiency, improvements in hospitality will be a key differentiator, so Assistant Managers will increasingly need advanced service management skills and digital literacy.
Personality Traits
Can respond flexibly / Has ambition / Has cooperativeness / Has hospitality / Strong sense of responsibility
Work Style
24-hour shifts / Night shifts / On-site response / Shift work / Weekends and holidays
Career Path
Front Desk Staff → Front Desk Chief (Chief Clerk) → Assistant Manager → Hotel Manager → Area Manager
Required Skills
Basic English Conversation / Budget Management / Complaint Handling / Front Desk Operations / PMS Operation / Staff Management
Recommended Skills
Cross-Cultural Understanding / Foreign Language (Chinese) / Hotel Management / Leadership Training / Marketing
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | To flexibly handle shift changes and sudden troubles |
| Analytical & Logical Thinking | To analyze room occupancy rates and sales data |
| Attention to Detail & Accuracy | To enhance customer satisfaction through meticulous service |
| Communication Skills | To communicate smoothly with staff and customers |
| Initiative & Leadership | Need to proactively work toward improving customer satisfaction and operations |
| Planning & Organization | To plan and coordinate events and work schedules |
| Problem Solving | To respond quickly to complaints and emergencies |
| Stress Tolerance | High stress tolerance is required during peak periods and complaint handling |
| Collaboration & Teamwork | To collaborate with multiple departments to carry out operations |
Related Qualifications
- Hotel Business Operations Certification
- Service Manners Certification
- TOEIC(R) Listening & Reading Test
Aliases
- Deputy Manager
Related Jobs
- Concierge
- Front Desk Staff
- Hotel Manager
- Housekeeping Manager