Hot spring facility receptionist
おんせんしせつうけつけがかり
Industry & Occupation
Classification
- Major : Service Occupations
- Middle : Bathing Facility and Cleaning Service Occupations
- Minor : Bathing Facility Workers
Summary
A job at a hot spring facility handling visitor reception, reservation management, facility guidance, billing tasks, etc., and providing hospitality.
Description
Hot spring facility receptionists handle check-in/check-out for visitors, reservation management, phone responses, guidance on facility amenities and local attractions, billing tasks, etc., at hot spring inns or day-use hot spring facilities. They play a crucial role in shaping the facility's first impression, responding to customer requests and complaints. They often work shifts including weekends, holidays, and peak seasons, collaborating with other departments and management to ensure smooth service delivery.
Future Outlook
With an aging society and rising health consciousness, hot spring facility usage remains stable, and job openings are expected to remain steady with tourism demand recovery. While automation systems improve efficiency, the demand for hospitality persists.
Personality Traits
Calm demeanor / Cheerful personality / Polite and courteous / Strong sense of responsibility
Work Style
Part-time OK / Regular employment possible / Shift work / Weekends and holidays
Career Path
Front desk staff → Front desk leader → Manager candidate → Facility manager
Required Skills
Basic PC operation (reservation system) / Communication skills (Japanese) / Customer service manners / Money handling / Phone handling
Recommended Skills
Complaint handling / Languages (English) / Service management
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Because it requires flexible response to changes in seasons and customer needs. |
| Attention to Detail & Accuracy | To prevent incorrect pricing guidance or reservation errors. |
| Communication Skills | Due to frequent interactions with diverse customer groups. |
| Stress Tolerance | Because it requires tolerance for various complaints and responses during busy periods. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Mainly follows operational manuals, with little need for original ideas. |
Related Qualifications
- Service Hospitality Certification
Aliases
- Hot spring front staff
- Hot spring receptionist
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