Hospitality social attendant
せっきゃくしゃこうがかり
Industry & Occupation
Classification
- Major : Service Occupations
- Middle : Customer Service and Food Service Occupations
- Minor : Hospitality Entertainment Workers and Geisha
Summary
Hospitality social attendants provide food and beverage services to customers and create social atmospheres in ryotei, high-end restaurants, clubs, etc., delivering comfortable experiences.
Description
Hospitality social attendants perform table services and beverage provision in ryotei, high-end restaurants, hotel lounges, clubs, etc., while providing customers with comfortable experiences through conversation and attentiveness. In addition to basic tasks such as table setting, order taking, serving and clearing dishes, and assisting with billing, they discern customer needs to offer appropriate suggestions and communication, taking responsibility for creating the venue's atmosphere. They coordinate with the kitchen and bar as a team, handle complaints, and provide follow-up in emergencies. It is essential to always maintain etiquette, manners, grooming, and high hospitality.
Future Outlook
With the expansion of domestic and international tourism demand and the luxury service market, demand for hospitality positions is expected to remain stable. Even with advancing AI, uniquely human meticulous attentiveness and communication skills will continue to be valued.
Personality Traits
Attentive / Cheerful personality / Patient / Polite and courteous / Sociable
Work Style
Dispatch available / Full-time available / Night shifts / Part-time/casual available / Shift work
Career Path
Junior hall staff → Senior hall staff → Floor manager → Service manager
Required Skills
Customer service manners / Food and beverage service knowledge / Hospitality / Table service
Recommended Skills
Business manners certification / Communication skills (English) / Observational skills / Service hospitality certification
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Mistakes are not tolerated in table settings and meticulous attentiveness |
| Communication Skills | Smooth conversations with customers and understanding their needs are essential |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Analytical & Logical Thinking | Does not require advanced logical analysis |
| Numerical & Quantitative Analysis | Does not require advanced numerical analysis |
Related Qualifications
- Manners and protocol certification
- Service hospitality certification
Aliases
- Hostess
- Table host
Related Jobs
- Bartender
- Hall staff
- Waiter
- Waitress