Hospital Receptionist
びょういんうけつけがかり
Industry & Occupation
Classification
Summary
Hospital receptionists handle general reception duties at hospitals, including verifying health insurance cards, guiding patients with questionnaires, managing appointments, and entering billing information when patients arrive.
Description
Hospital receptionists verify health insurance cards, distribute and collect patient questionnaires, and input information into electronic medical records upon patient arrival. They also manage appointment scheduling, handle billing processing, assist with medical reimbursement claims (recept), respond to phone calls, provide in-hospital guidance, and perform a wide range of front desk duties to alleviate patient anxiety and support smooth clinical flow. They collaborate with multiple professions, requiring quick and accurate responses, so understanding operational manuals and flexible communication skills are essential.
Future Outlook
With population aging, demand for healthcare institutions is increasing, and stable job openings for reception roles are expected. The spread of electronic medical records and online reservation systems will increase demands for IT skills and digital transformation capabilities.
Personality Traits
Able to provide bright and courteous customer service / Attentive to others / Good at multitasking / Strong sense of responsibility
Work Style
Day Shifts Only / Part-time and Casual Work Available / Shift Work
Career Path
Medical Clerk (Hospital) → Medical Clerk → Medical Secretary → Health Information Manager → Management Position (Supervisor)
Required Skills
Appointment Management System Operation / Cash Management / Electronic Medical Records Operation / Health Insurance Card Management / Phone Response
Recommended Skills
Acquisition of Medical Administration Qualifications / Language Skills (Foreign Language Support) / Medical Secretary / Office Software
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | High accuracy is needed to prevent errors in health insurance information and claim data. |
| Communication Skills | High communication skills are required for patient support and phone responses. |
| Stress Tolerance | Required to handle numerous patient interactions and sudden inquiries. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Since tasks follow operational manuals, flexible thinking is not particularly needed. |
| Physical Stamina & Endurance | Mainly desk work with little heavy labor. |
Related Qualifications
- Medical Administration Certification Exam
- Medical Reimbursement Billing Certification Exam
- Medical Secretary Skills Certification
Aliases
- Hospital Reception Staff
- Medical Affairs Staff
- Reception Staff
Related Jobs
- Health Information Manager
- Medical Clerk
- Medical Secretary