Venue Attendant (Horse Racing Track)
じょうないせいりにん
Industry & Occupation
Classification
Summary
Customer service and operations staff who guide and direct spectators, organize seating, and maintain order within the horse racing venue.
Description
Venue attendants (horse racing tracks) are customer service and operations staff at racecourses responsible for guiding visitors' entry and exit, directing them to seats, organizing viewing areas, making guidance announcements using broadcast equipment, maintaining venue order, and ensuring safety. They handle everything from pre-opening lineup organization to spectator assistance during races and post-race exit guidance, coordinating with other staff during crowds to facilitate smooth crowd flow. Primarily involving outdoor standing work, they require resilience to weather changes and physical stamina. In emergencies, they promptly contact relevant departments and implement appropriate measures.
Future Outlook
While guidance automation via digital signage and similar technologies will advance, safety management and personalized customer service will still require human involvement, maintaining steady demand.
Personality Traits
Amiable / Calm and Level-Headed / Cheerful Personality / Cooperative / Strong Sense of Responsibility
Work Style
Career Path
Temporary Staff → Full-Time Staff → Chief Staff → Operations Manager → Facility Management Position
Required Skills
Customer Service Etiquette / Emergency Response / Visitor Guidance Skills
Recommended Skills
Broadcast Equipment Operation / English-Language Guidance / First Aid
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Necessary to respond quickly to congestion or weather changes. |
| Attention to Detail & Accuracy | To not overlook small abnormalities or dangers. |
| Communication Skills | To provide clear guidance to a large number of unspecified spectators. |
| Physical Stamina & Endurance | Involves long hours of standing and outdoor work, requiring physical endurance. |
| Stress Tolerance | Necessary to remain calm and respond steadily amid large crowds. |
| Collaboration & Teamwork | To carry out tasks efficiently in collaboration with other staff. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Mainly routine tasks, so little creativity is required. |
| Learning Agility & Knowledge Acquisition | Work content is routine, with relatively little need to acquire new knowledge. |
| Numerical & Quantitative Analysis | Almost no numerical analysis or calculation tasks occur. |
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