Home Care Service Manager
ほうもんかいごさーびすていきょうせきにんしゃ
Industry & Occupation
Classification
Summary
The Home Care Service Manager is a specialist responsible for managing and guiding home helpers, coordinating with users, and liaising with business operations based on the visiting care plan.
Description
The Home Care Service Manager provides guidance and assignment to visiting care workers (home helpers) and coordinates communication with users based on the care plan created by the care manager. They manage staff shifts, monitor business content, and handle record management to maintain and improve service quality. Responsibilities include a wide range of tasks to support users' home life, such as collaboration with related organizations and families, emergency responses, and proposals for service improvements.
Future Outlook
With the progress of population aging, demand for in-home care is increasing, and job openings for service managers will continue to rise. ICT adoption and business efficiency improvements will heighten the importance of role specialization and management skills.
Personality Traits
Able to Respond Flexibly / Empathetic / Good Cooperativeness / Good Listening Skills / Strong Sense of Responsibility
Work Style
Day Shift / Full-time / On-call / Part-time / Shift Work
Career Path
Visiting Care Worker (Home Helper) → Service Provision Manager → Lifestyle Counselor → Facility Manager (Director) → Area Manager
Required Skills
Care Plan Implementation / Communication Skills (User Interaction) / Coordination with Related Organizations / Helper Guidance and Training / Record and Form Management / Staff Scheduling
Recommended Skills
Basic Medical Knowledge / Leadership / Management Skills / Nursing Care Insurance System / Welfare Equipment Knowledge
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Because accuracy is needed for record management and care plan compliance. |
| Communication Skills | Because coordination with helpers, users, families, and care managers is required. |
| Initiative & Leadership | Because initiative is required in staff guidance and service improvements. |
| Planning & Organization | Because multiple helper assignments and schedule adjustments are required. |
| Problem Solving | Because problem-solving ability is required for sudden changes in user conditions and complaint handling. |
| Stress Tolerance | Because there are stressful situations such as sudden user changes and complaint responses. |
| Collaboration & Teamwork | Because services are provided as a team in collaboration with multiple professions. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Because the work centers on standard care plans. |
| Numerical & Quantitative Analysis | Because there is little specialized numerical analysis. |
Related Qualifications
- Care Worker Beginner Training
- Care Worker Practical Training
- Certified Care Worker
- Service Provision Manager Training
Aliases
- Service Provision Manager
- Visiting Care Manager
Related Jobs
- Care Manager
- Facility Service Manager
- Lifestyle Counselor
- Visiting Care Worker (Home Helper)