Guest Service Staff
しゅくはくしゃサービスにん
Industry & Occupation
Classification
- Major : Service Occupations
- Middle : Customer Service and Food Service Occupations
- Minor : Inn and Hotel Customer Service Staff
Summary
A profession responsible for customer service and operations in accommodation facilities such as hotels and ryokans.
Description
Guest service staff at accommodation facilities handle check-in/check-out procedures, reservation management, and billing at the front desk. They respond to customer inquiries, handle complaints, arrange room service and tourist information, and support comfortable stays for guests. They also collaborate with housekeeping and dining departments to check room preparation status and propose/sell additional services. Multilingual communication skills and facility system operation skills are required to serve diverse guests, with shift work and night shifts occurring.
Future Outlook
With the recovery of tourism demand and increasing inbound tourists, there is a demand for improved service quality in accommodation facilities, and job openings are expected to remain stable. There is a trend toward emphasizing technology adoption and multilingual capabilities.
Personality Traits
Able to respond with a smile / Attentive / Flexible and adaptable / Strong sense of responsibility
Work Style
Contract employee / Full-time employee / Night shifts available / Part-time possible / Shift work
Career Path
Front Desk Staff → Front Desk Supervisor → Front Desk Manager → Accommodation Department Manager → Hotel Manager
Required Skills
Customer Service Manners / English Conversation / Office Software / Reservation Management System Operation
Recommended Skills
Mental Health Care / Multilingual Support / Tourism Geography Knowledge / Upselling and Cross-selling
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | To handle diverse situations such as shift changes and guests from overseas. |
| Attention to Detail & Accuracy | To prevent errors in reservation information and invoices. |
| Communication Skills | Smooth communication with diverse guests is essential. |
| Physical Stamina & Endurance | Due to long hours of standing work and handling heavy luggage. |
| Problem Solving | Because it is necessary to quickly resolve complaints and troubles. |
| Stress Tolerance | Due to high stress during peak periods and complaint handling. |
Related Qualifications
- Domestic Travel Agency Manager
- Service Manners Certification
- TOEIC
Aliases
- Accommodation Front Desk Staff
- Hotel Front Desk Staff
- Ryokan Reception Staff
Related Jobs
- Accommodation Reservation Staff
- Concierge
- Hotel Front Desk Staff
- Ryokan Nakai