Group Receptionist
だんたいうけつけがかり
Industry & Occupation
Classification
Summary
A job that handles reception for customers visiting in groups, guiding visitors, confirming reservations, and handling phone responses.
Description
Group Receptionists specialize in reception duties for groups such as tour groups, school outings, and conferences. They confirm arrivals, match guest lists, process entry/exit procedures, provide facility guidance, handle various inquiries, and manage reservations via phone or email. Smooth guidance and management of large groups is required, collaborating with other departments and related sections to provide safe and comfortable services.
Future Outlook
With the recovery of tourism and event industries, demand for group receptionists is increasing. As online reservation systems advance, face-to-face hospitality and flexible response abilities become more important.
Personality Traits
Able to provide cheerful and courteous customer service / Able to respond flexibly / Dexterous hands and good at detailed work / Good team player
Work Style
Day shift / Part-time/alba available / Path to full-time employment / Shift work
Career Path
Reception staff → Senior reception staff → Reception leader → Front manager → Facility operations staff
Required Skills
Office software / Phone handling / Reservation management system operation / Visitor handling
Recommended Skills
Business etiquette / Communication skills (foreign languages) / Hospitality
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Ability to flexibly respond to sudden headcount changes or requests is required. |
| Attention to Detail & Accuracy | Accuracy is crucial for guest list matching and reservation confirmation. |
| Communication Skills | Smooth communication with diverse group guests is essential. |
| Planning & Organization | Group schedule management and headcount adjustments require organized responses. |
| Stress Tolerance | Must maintain composure during congestion with crowds or complaint handling. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Tasks primarily follow manuals, with limited opportunity for creativity. |
| Learning Agility & Knowledge Acquisition | Procedures are routine, with low frequency of new knowledge acquisition. |
Aliases
- Group Reception Staff
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