Ground Staff
ぐらんどかかりいん
Industry & Occupation
Classification
Summary
This occupation performs passenger services and flight support at airports, including aircraft boarding procedures, baggage handling, gate guidance, etc. It supports the safe and comfortable boarding of passengers.
Description
Ground staff are specialists who perform check-in operations for passengers, boarding procedures, baggage check-in and management, gate guidance, etc., at airport terminals and aprons (parking areas). Affiliated with airlines or ground handling companies, they are required to respond quickly and accurately in accordance with aircraft operation schedules.
Daily tasks include entering passenger information, seat adjustments, arrangements for special services (wheelchairs, special baggage, etc.), and confirmation of aircraft weight and balance. In addition, communication skills are necessary for guidance during emergencies such as delays or cancellations, complaint handling, and improving customer satisfaction. They comply with safety standards and aviation regulations, collaborating as a team to support flight operations.
Future Outlook
Stable job demand is expected due to the recovery of inbound tourism and expansion of LCC routes. While automation and AI will improve operational efficiency, the importance of high-quality human services will remain.
Personality Traits
Able to maintain good interpersonal relationships / Able to respond flexibly / Strong sense of responsibility
Work Style
Airport Work / Domestic Travel / Night and Early Morning Shifts / Shift / Uniform Provided
Career Path
Junior Ground Staff → Senior Ground Staff → Supervisor → Customer Service Manager → Trainer
Required Skills
Aviation Regulations Knowledge / Baggage Handling Safety Knowledge / Customer Service / English Conversation / Reservation Management System Operation
Recommended Skills
Complaint Handling / Customer Service Skills / Multilingual Support
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Need to respond quickly to flight delays and changes. |
| Attention to Detail & Accuracy | Attention to detail is necessary to accurately verify details in safety management and loading procedures. |
| Communication Skills | High communication skills are required for customer service and team collaboration. |
| Physical Stamina & Endurance | Physical stamina is required for long hours of standing work and baggage handling. |
| Stress Tolerance | Due to strict time constraints and the need for emergency responses. |
| Collaboration & Teamwork | Because baggage transport and boarding tasks are performed in team cooperation. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Because procedures mostly follow standard protocols. |
| Numerical & Quantitative Analysis | Because complex calculation tasks are minimal. |
Related Qualifications
- Practical English Proficiency Test
- TOEIC
Aliases
- Ground Personnel
- Ground Staff
Related Jobs
- Aircraft Mechanic
- Baggage Handling Staff
- Cabin Crew
- Flight Operations Manager