Ground Service Staff
ちじょうサービスしょくいん
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Transportation and Postal Clerical Occupations
- Minor : Passenger and Freight Clerks
Summary
A job belonging to an airline or ground handling company, performing tasks such as boarding and disembarking procedures for passengers and baggage at airports, guidance, and cargo check-in.
Description
Ground service staff belong to airlines or ground handling companies and perform tasks at airport terminals such as passenger check-in, seat arrangements, baggage tagging and handover, and boarding announcements. As cargo handling clerks, they also handle cargo reception, document preparation, and compliance with dangerous goods regulations. They manage a wide range of duties from boarding procedures at gates, flight delay rebooking arrangements, and coordination with relevant departments to customer service and procedure management. Multilingual communication skills, PC operation for ticketing systems, and teamwork are required.
Future Outlook
While self-check-in kiosks and automated baggage drop machines are being introduced at airports, there remains a need for handling troubles and diverse customer interactions, so demand is expected to remain stable. In the future, proficiency in digital systems and multilingual skills will become important.
Personality Traits
Able to respond flexibly / Hospitality-oriented / Strong sense of responsibility
Work Style
Early morning and late night shifts / Multilingual support / Shift work / Team-based
Career Path
Ground Staff (Junior) → Senior Ground Staff → Supervisor → Operations Management → Manager
Required Skills
Baggage Handling / Basic Knowledge of Air Cargo Handling / Communication Skills (English) / Customer Service / Office Software
Recommended Skills
Complaint Handling / Multilingual Support (Other than English) / Stress Management
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Necessary to respond to flight delays and sudden changes. |
| Attention to Detail & Accuracy | To prevent errors in baggage tags or boarding passes. |
| Communication Skills | To communicate smoothly with diverse customers and stakeholders. |
| Problem Solving | Quick response is required during delays or troubles. |
| Stress Tolerance | High stress tolerance is required during peak periods or complaint handling. |
| Collaboration & Teamwork | Required to coordinate tasks as a team. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Numerical & Quantitative Analysis | Advanced mathematical analysis is not often required. |
Aliases
- Airport Ground Staff
- Ground Handling Staff
- Ground Staff
Related Jobs
- Cabin Attendant
- Cargo Handler
- Transportation Clerk