Land Operator
らんどおぺれーたー
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Sales and Marketing Clerical Occupations
- Minor : Other Sales and Marketing Clerical Occupations
Summary
A job that handles arrangements and operations for tours and stays at travel destinations, providing on-site support to customers.
Description
Land Operators, working for travel agencies or local agents, handle all aspects of on-site support for travelers, including hotel bookings, transportation, guide arrangements, creation and operation of tour plans, and emergency responses. They plan tour itineraries tailored to customer needs, utilize reservation systems and local networks for cost and quality management, and ensure safe and comfortable travel experiences. Strong coordination skills with various stakeholders and quick response capabilities are required.
Future Outlook
With the recovery and expansion of inbound tourism and the diversification of experiential travel, the demand for land operators who handle on-site coordination and customized arrangements is expected to remain high.
Personality Traits
Able to respond flexibly / Curious and inquisitive / Customer-oriented / Good team player / Strong sense of responsibility
Work Style
Career Path
Junior Land Operator → Senior Land Operator → Team Leader → Operations Manager → Travel Division Manager
Required Skills
Communication Skills (Foreign Languages) / Emergency Response Ability / Reservation Management System Operation / Tour Planning
Recommended Skills
Customer Management System / GIS / Multilingual Skills (Chinese, Korean) / Negotiation Skills
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Flexibility to respond to differences in climate and culture, or unexpected situations, is necessary. |
| Attention to Detail & Accuracy | Because small arrangement mistakes directly affect customer satisfaction and safety. |
| Communication Skills | Close coordination and adjustment with customers and local staff are necessary. |
| Planning & Organization | The ability to manage multiple arrangements and schedules simultaneously is essential. |
| Problem Solving | The ability to quickly and flexibly resolve troubles occurring on-site is required. |
| Stress Tolerance | Because there are many responses under time constraints and to unexpected problems. |
Related Qualifications
- Comprehensive Travel Services Handling Supervisor
- Domestic Travel Services Handling Supervisor
Aliases
- Local Operator
Related Jobs
- Inbound Coordinator
- Local Guide
- Tour Conductor
- Travel Coordinator