Ground Hostess
ぐらんどほすてす
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Transportation and Postal Clerical Occupations
- Minor : Passenger and Freight Clerks
Summary
A clerical position that handles passenger boarding procedures and guidance services at airport terminals and similar locations. As the interface connecting airlines and passengers, it requires high customer service skills and aviation knowledge.
Description
Ground Hostesses serve as ground staff for airlines, handling check-in, seat assignments, baggage acceptance, boarding guidance, and responses to various inquiries at airport counters. They operate boarding procedure systems to issue boarding passes, attach baggage tags, process ticket changes and refunds, and provide special assistance to VIPs, passengers with disabilities, and foreign travelers, among a wide range of duties. Additionally, in cases of flight delays or cancellations, they provide prompt and accurate guidance to passengers, making coordination within the team and with other departments essential.
Future Outlook
Demand remains stable with the expansion of LCCs and recovery of domestic and international travel needs. While automation and self-check-in kiosks are advancing, personnel capable of providing attentive service will continue to be sought.
Personality Traits
Able to respond flexibly / Cheerful personality / Has hospitality / Patient
Work Style
5-day workweek / Domestic work / Night and early morning shifts / Shift work
Career Path
Ground Hostess → Senior Ground Staff → Ground Manager → Flight Operations Management → Airport Operations Staff
Required Skills
Basic English conversation / Complaint handling / Customer service skills / Office software / Reception system operation
Recommended Skills
Hospitality manners / Multilingual support / Stress management / TOEIC
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Because situations frequently change due to flight changes or weather issues. |
| Attention to Detail & Accuracy | Because incorrect procedures or ticketing errors can lead to passenger issues. |
| Communication Skills | Because diverse communication with passengers is at the core of the job. |
| Stress Tolerance | Because workload is high during peak periods or troubles, requiring calmness. |
Related Qualifications
- Service Hospitality Certification
- TOEIC
Aliases
- Airport Ground Hostess
- Ground Staff
Related Jobs
- Cabin Attendant
- Ground Staff
- Tour Conductor