Golf Course Front Desk Clerk
ごるふじょうふろんとがかり
Industry & Occupation
Classification
Summary
Handles reception for golf course visitors from check-in to reservation management, billing, and facility guidance, supporting smooth play starts and customer satisfaction in a hospitality role.
Description
Golf course front desk clerks handle visitor check-ins, tee time (start time) reservation management, billing processing, locker key and rental club lending, phone responses, customer information entry and management, and inquiry handling. During busy morning peak periods, visitors concentrate, requiring accurate and prompt responses. Courteous service to both members and visitors contributes to providing a comfortable play environment and gaining repeat customers.
Future Outlook
The golf population maintains a steady fan base, and job demand is stable with the post-COVID recovery in leisure needs. As IT advances with the introduction of reservation management systems, continued improvement in face-to-face service quality will be required.
Personality Traits
Attentive / Cheerful Personality / Flexible / Polite and Courteous / Strong Sense of Responsibility
Work Style
Indoor Work / Shift / Uniform Required / Weekend and Holiday Work
Career Path
Golf Course Front Leader → Clubhouse Manager → Golf Course Operations Staff → Facility Manager → Sales Planning Staff
Required Skills
Cash Credit Settlement / Office Software / Phone Response Skills / Reservation Management System Operation
Recommended Skills
Basic Bookkeeping / Communication Skills (English Service) / Golf Knowledge
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Flexible responses to weather or reservation changes, etc., are necessary. |
| Attention to Detail & Accuracy | Because mistakes in billing calculations or reservation management are not permitted. |
| Communication Skills | Smooth communication with members and visitors is necessary. |
| Stress Tolerance | High stress tolerance is required during peak periods and for complaint handling. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Mostly routine tasks, so creativity is not highly required. |
Related Qualifications
- Service Hospitality Certification Level 2
Aliases
- Golf Course Reception
- Golf Course Reception Staff
Related Jobs
- Golf Course Caddy
- Hotel Front Desk Clerk
- Restaurant Hall Staff