Gate Attendant (Airline Agency)
げーとかかり（こうくうだいりてん）
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Transportation and Postal Clerical Occupations
- Minor : Transportation Operations Clerks
Summary
Handles boarding procedures and guidance for air passengers, and passenger guidance at the gate.
Description
Gate attendants (airline agencies) at airport boarding gates check passengers' boarding passes and IDs, make guidance announcements to direct passengers to the aircraft. They handle troubles such as flight delays, aircraft changes, and seat class changes, provide support for customers needing special assistance, coordinate with ground staff and flight operations management, and maintain a safe and smooth boarding process.
Future Outlook
While some tasks will be automated with the spread of automatic boarding gates, human intervention remains essential for customer service and trouble handling. Demand is expected to continue due to the expansion of international flight usage.
Personality Traits
Attentive / Calm demeanor / Can provide bright and courteous service / Team-oriented
Work Style
Night and early morning shifts / Seasonal busy periods / Shift work / Standing work / Weekends and holidays
Career Path
Gate attendant → Group leader → Supervisor → Operations management staff → Airport branch staff
Required Skills
Communication skills (interpersonal) / English (service level) / PC basic operation (boarding management system)
Recommended Skills
Complaint handling / Crisis management and safety/hygiene knowledge / Multilingual skills (Chinese/Korean)
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Because they need to respond flexibly to flight delays or changes. |
| Attention to Detail & Accuracy | Because errors in boarding pass numbers or gate information directly impact safety. |
| Communication Skills | Because they interact with diverse customers, including travelers using English. |
| Stress Tolerance | Because they need to respond calmly even during passenger complaints or troubles. |
| Collaboration & Teamwork | Because they need to collaborate with ground staff and crew to carry out tasks. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Mainly manual-based responses, with few opportunities to generate new ideas. |
| Numerical & Quantitative Analysis | No need for advanced numerical processing. |
Aliases
- Gate staff
Related Jobs
- Cabin crew
- Check-in counter staff
- Passenger guidance staff