Floor Manager (Restaurant)
ふろあまねーじゃー
Industry & Occupation
Classification
Summary
Oversees all restaurant floor operations, including staff management and training, customer service, sales management, and service quality maintenance.
Description
The Floor Manager (Restaurant) handles shift management and training for hall staff, maintains customer service quality, manages sales and costs, coordinates with the kitchen, handles complaints, and more. In collaboration with the store manager, they optimize on-site operations and build and maintain an environment where visiting customers can spend time comfortably. During busy periods, they also assist with front-line duties, providing support and directions to staff while aiming to maximize store revenue and improve customer satisfaction.
Future Outlook
The dining-out industry is increasingly emphasizing customer experience, and demand for floor managers who enhance store operation quality is expected to remain stable. Personnel adaptable to IT advancements and digital ordering systems are likely to be highly valued.
Personality Traits
Able to Respond Flexibly / Has Leadership / Is Attentive / Patient
Work Style
Full-time / Part-time/Alba Hiring / Shift / Two Days Off Per Week
Career Path
Restaurant Staff → Chief (Assistant Deputy) → Floor Manager → Manager (Restaurant) → Area Manager
Required Skills
Complaint Handling / Customer Service Skills / Order Management / Shift Management / Staff Management
Recommended Skills
Communication Skills (English) / KPI Management / SNS Promotion / Sales Analysis
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Because it is necessary to quickly respond to sudden changes in customer numbers or complaints. |
| Communication Skills | Because smooth interactions with customers and staff are essential. |
| Initiative & Leadership | Because it is necessary to make independent judgments and take action while observing the on-site situation. |
| Planning & Organization | Because it is necessary for shift scheduling and workflow management. |
| Stress Tolerance | Because it is necessary to endure high workloads during peak times and complaint handling. |
| Collaboration & Teamwork | Because services are provided in cooperation with staff. |
Related Qualifications
- Food Hygiene Supervisor
- Management Certification
- Service Hospitality Certification
Aliases
- Floor Leader
- Hall Manager
- Restaurant Manager
Related Jobs
- Area Manager
- Bartender
- Kitchen Manager
- Manager (Restaurant)
- Waiter/Waitress