Front Manager (Automobile Mechanic)
ふろんとまねーじゃ（じどうしゃせいびこう）
Industry & Occupation
Classification
Summary
A job that handles front desk operations at an automobile repair shop, including customer service, estimate creation, and work progress management.
Description
The Front Manager serves as the initial point of contact for customers at an automobile repair shop, handling everything from vehicle intake reception, explaining maintenance details, creating estimates, managing work schedules, to vehicle delivery and billing upon completion. They accurately convey customer requests and vehicle conditions to maintenance staff, ensuring both delivery deadlines and customer satisfaction.
Future Outlook
With the spread of electrification and connected cars, front desk operations, including IT utilization and new service proposals, are becoming more sophisticated.
Personality Traits
Attentive / Can provide bright and polite customer service / Strong sense of responsibility
Work Style
Career Path
Service Advisor → Front Leader → Shop Manager → Dealer Store Manager
Required Skills
Basic Automobile Maintenance Knowledge / Customer Service Skills / Estimate Creation / Schedule Management
Recommended Skills
Customer Management Software Operation / English (for Overseas Manufacturers) / Maintenance Regulations Knowledge
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Errors in estimates or schedules can lead to trouble. |
| Communication Skills | Smooth communication with customers and maintenance staff is necessary. |
| Planning & Organization | It is necessary to schedule and manage multiple tasks efficiently. |
| Stress Tolerance | Stress tolerance is required for handling customer requests and complaints. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Creativity is not highly required as standard business processes must be followed. |
Related Qualifications
- Second-Class Automobile Mechanic
- Third-Class Automobile Mechanic
Aliases
- Front Staff
- Reception Staff
- Service Front
Related Jobs
- Automobile Mechanic
- Customer Support
- Service Advisor