Fitness Club Receptionist
フィットネスクラブうけつけばかり
Industry & Occupation
Classification
Summary
A customer service position handling front desk duties at fitness clubs, including member reception, facility guidance, membership fee management, reservations, and phone responses.
Description
Fitness club receptionists handle membership registration for visitors and members, reservation management, membership fee settlement, facility usage guidance, and inquiries via phone or email. Polite customer service manners are required to enhance customer satisfaction. They also manage various schedules within the facility, perform clerical work, and sometimes handle inventory management or cleaning assistance. They collaborate with teams and instructors to support smooth club operations.
Future Outlook
With the rise in health-conscious and wellness demand, user numbers are increasing, and demand for reception duties is expected to remain stable. On the other hand, as IT advancements like AI chatbots and self-check-in systems progress, IT skills and multilingual capabilities will become more necessary.
Personality Traits
Able to Respond Flexibly / Bright and Sociable / Polite and Attentive / Strong Sense of Responsibility
Work Style
Contract Employee / Full-time / Part-time / Part-time Job Available / Shift
Career Path
Reception Staff → Senior Reception Staff → Front Desk Manager → Facility Manager → General Manager
Required Skills
Basic PC Operation / Cash Management / Customer Service Manners / Phone Handling / Reservation Management System Operation
Recommended Skills
Basic Accounting Knowledge / Conversational English / Facility Management / Health and Exercise
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Communication Skills | Smooth communication with members and customers is essential. |
| Physical Stamina & Endurance | Due to long hours of standing work and movement. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Analytical & Logical Thinking | Primarily basic reception duties with little complex analysis. |
| Creativity & Ideation | Mainly responses following existing rules, so creativity is not highly required. |
Aliases
- Gym Reception
- Sports Club Receptionist
- Sports Gym Front Desk
Related Jobs
- Facility Manager
- Fitness Trainer
- Front Desk Staff
- Sports Instructor