Communications Dispatcher (Fire Department Headquarters)
つうしんしれいいん
Industry & Occupation
Classification
- Major : Security and Public Safety Occupations
- Middle : Prison Guards and Firefighters
- Minor : Firefighters
Summary
Fire department communications dispatchers receive 119 emergency calls from citizens, accurately relay the situation to response teams via radio or phone, and play a crucial role in establishing initial response systems.
Description
Communications dispatchers respond to 119 calls by gathering detailed information from citizens about fires, medical emergencies, and disasters, selecting the necessary units (fire brigades, ambulances, etc.). They use radio communication systems and phone lines to provide precise and appropriate instructions to on-scene personnel. They also manage call records, perform regular inspections of systems and equipment, and coordinate with disaster prevention administrative radio and related organizations. Processing multiple calls simultaneously requires high concentration and stress tolerance.
Future Outlook
Demand for communications dispatchers remains stable due to increasing natural disasters and rising emergency needs from aging population. While technological advancements like AI call analysis and automated response systems improve efficiency, advanced judgment and human operation remain essential.
Personality Traits
Calm and composed / Excellent judgment / Good teamwork / High stress tolerance / Strong sense of responsibility
Work Style
24-Hour Shifts / Indoor Work / Night Shifts / Public Sector Employment / Shift Work
Career Path
通信指令員（消防本部） → 副指令長 → 指令長 → 課長級管理職 → 防災・危機管理専門職
Required Skills
Basic PC Operation / CAD Location Management / Emergency Response Unit Selection / Interviewing (Content Organization) / Radio Equipment Operation
Recommended Skills
Emergency Information Processing / English Communication Skills / Hazardous Materials Knowledge / Psychological Response
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Due to the need to flexibly handle diverse and sudden calls. |
| Analytical & Logical Thinking | To quickly assess situations from call content. |
| Attention to Detail & Accuracy | Because hearing or transcription errors can lead to serious accidents. |
| Communication Skills | Because accurate instruction transmission directly contributes to safety. |
| Stress Tolerance | To sustain responses for long periods under high tension. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Due to primarily following established procedures. |
| Numerical & Quantitative Analysis | Focuses more on information organization than quantitative analysis. |
| Physical Stamina & Endurance | Primarily desk work, so physical demands are low. |
Related Qualifications
- Land Mobile Special Radio Operator (Grade 2 or higher)
Aliases
- Communications Operator
- Fire Command Operator
- Fire Department Communications Dispatcher
Related Jobs
- Disaster Prevention Center Staff
- Emergency Medical Technician
- Firefighter