Fare Settlement Clerk
うんちんせいさんがかり
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Transportation and Postal Clerical Occupations
- Minor : Passenger and Freight Clerks
Summary
A clerical position that performs fare calculations, settlements, and refunds based on boarding tickets or fare information presented by passengers.
Description
Fare settlement clerks at transportation facilities such as railways, buses, and airlines confirm passengers' tickets and fare information, handling fare calculations, settlements, refund procedures, and receipt issuance. They operate IC cards and online reservation systems, determine discount fare applications, process cash and credit card payments, create forms, etc., requiring accurate and prompt responses along with courteous customer service.
Future Outlook
While automatic ticket gates and online settlement systems continue to expand, demand is expected to persist for multilingual support and handling complex exceptions.
Personality Traits
Accurate and cautious / Polite and courteous / Strong sense of responsibility
Work Style
Counter Service / Counter Work / Office Work / Shift
Career Path
Fare Settlement Clerk (Junior) → Fare Settlement Clerk Leader → Passenger Service Clerk Chief → Station Office Manager → Transportation Clerical Department Manager
Required Skills
Basic PC Operation / Cash Credit Settlement / Customer Service Skills / Reservation Fare Calculation System Operation
Recommended Skills
Communication Skills (English Customer Service) / Complaint Handling / IC Card Settlement System Knowledge
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Because ticket or amount errors directly affect customer satisfaction and revenue. |
| Communication Skills | Because quick and courteous face-to-face customer service is required. |
| Numerical & Quantitative Analysis | Because accurate numerical processing is required for fare tables and discount calculations. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Mainly due to routine tasks. |
| Physical Stamina & Endurance | Mainly seated counter work with low physical demands. |
Aliases
- Fare Settlement Clerk
Related Jobs
- Passenger Service Clerk
- Ticket Clerk
- Transportation Clerk