Family Restaurant Manager (Primarily Engaged in Customer Service Work)
ふぁみりーれすとらんてんちょう
Industry & Occupation
Classification
- Major : Service Occupations
- Middle : Customer Service and Food Service Occupations
- Minor : Restaurant Managers
Summary
Manages the operations of a family restaurant, primarily engaged in customer service while overseeing staff guidance, shift management, sales management, and overall store operations.
Description
A family restaurant manager oversees daily store operations to maximize service quality and profitability. They manage opening and closing procedures, create and train staff schedules, handle customer service, and process complaints to improve customer satisfaction. They maintain operational efficiency through sales and cost management, inventory control, and ordering, while supervising compliance with food hygiene and safety standards. Additionally, they plan and implement local marketing and promotions to attract customers. They improve services to meet diverse customer needs, strengthen teamwork with staff, and create a comfortable work environment.
Future Outlook
Amid labor shortages and the need for efficient workforce utilization, DX advancements such as automated shift management and self-order systems are expected. Additionally, menu development and service provision tailored to aging populations and growing health consciousness will be required.
Personality Traits
Able to Respond Flexibly / Bright and Sociable / Has Cooperativeness / Has Leadership / Strong Sense of Responsibility
Work Style
Full-time and Contract Employees / Part-time and Casual Hiring / Shift Work / Weekends and Holidays
Career Path
Assistant Manager → Manager → Area Manager → Headquarters Staff (SV) → Store Development → Franchise Owner
Required Skills
Complaint Handling / Customer Service Etiquette / Hygiene Management / Inventory Management / Sales Analysis / Shift Scheduling / Staff Training and Guidance
Recommended Skills
Accounting Software Operation / Digital Reservation System Operation / SNS Marketing / Store Promotion Planning
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Because flexible response to diverse customer service and sudden changes in business conditions is necessary. |
| Communication Skills | Because smooth communication and coordination with customers and staff are essential for performing tasks. |
| Initiative & Leadership | Because proactive action in improving store operations and guiding the team is important. |
| Planning & Organization | Because shift management, inventory, and sales planning and adjustment are required. |
| Problem Solving | Because quick response to complaints and sudden troubles is required. |
| Stress Tolerance | Because there is a lot of work under high stress, such as during peak periods or complaint handling. |
Related Qualifications
- Food Hygiene Supervisor
Aliases
- Family Restaurant Manager
Related Jobs
- Cafe Manager
- Chain Restaurant Manager
- Izakaya Manager
- Restaurant Manager