Exchange Teller
かわせてらー
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Accounting Clerical Occupations
- Minor : Deposit and Savings Counter Clerks
Summary
Specialist who handles foreign exchange and foreign currency exchange services at bank counters.
Description
Exchange tellers handle foreign exchange transactions and foreign currency exchange services at bank counters. They receive customer requests, perform exchange calculations based on the day's rates, handle cash receipts and payments, input remittance requests, and carry out procedures such as customer verification and anti-money laundering measures. They are required to have accurate denomination calculations, proper rate applications, troubleshooting skills, and advanced customer service abilities.
Future Outlook
While counter services are declining due to the progress of cashless and online services, certain demand remains due to advanced face-to-face services and foreign currency needs.
Personality Traits
Accurate / Excellent Communication Skills / Polite and Courteous / Strong Sense of Responsibility
Work Style
Career Path
Window Clerk → Exchange Teller → Supervisor → Branch Staff → Head Office Exchange Specialist
Required Skills
Customer Service / Denomination Calculation / Exchange Calculation / Foreign Currency Exchange System Operation
Recommended Skills
Anti-Money Laundering Prevention / Basic PC Operation / Financial Product Knowledge / Foreign Language Skills
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | High accuracy is required to prevent errors in amounts or fee calculation mistakes. |
| Communication Skills | Because it requires accurately explaining face-to-face and building trust relationships. |
| Numerical & Quantitative Analysis | The ability to accurately perform exchange rate calculations and denomination calculations is important. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Mainly routine tasks, with low need for creative thinking. |
| Initiative & Leadership | Because tasks are mostly performed following instructions. |
| Physical Stamina & Endurance | Mainly counter work with little heavy labor. |
Related Qualifications
- Banking Operations Certification Exam (Foreign Exchange)
- Nissho Bookkeeping Certification Level 2
Related Jobs
- Bank Teller
- Deposit Window Clerk
- Foreign Exchange Dealer