Exchange Counter Clerk
かわせまどぐちじむいん
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Accounting Clerical Occupations
- Minor : Deposit and Savings Counter Clerks
Summary
A job that handles foreign exchange, remittances, currency exchange, transfers, etc., at a bank counter, processing financial transactions accurately and quickly.
Description
Exchange counter clerks at banks or credit unions handle foreign exchange transactions, domestic remittances, currency exchange, transfers, and remittances from customers at the counter. They accurately confirm transaction details, provide exchange rates, check required documents, prepare applications, enter data into systems, and handle cash and passbooks. They also pay attention to compliance tasks such as anti-money laundering measures and identity verification while providing polite and prompt customer service.
Future Outlook
Although counter operations are declining due to the advancement of online banking and cashless payments, there is expected to be sustained demand for advanced exchange handling and in-person consultation services that require human involvement.
Personality Traits
Able to respond calmly / Capable of polite service / Prioritizes accuracy / Strong sense of responsibility
Work Style
Career Path
Window Clerk → Exchange Leader → Branch Administration Head → Operations Management Position (Branch Manager, etc.) → Head Office Business Planning
Required Skills
Basic PC Operations / Cash Handling and Change Calculation / Communication Skills (Customer Service) / Compliance / Exchange Transaction Knowledge
Recommended Skills
Complaint Handling / English (Basic) / Foreign Exchange Knowledge / Japan Chamber of Commerce Bookkeeping Certification
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Because handling money requires the utmost attention to detail. |
| Communication Skills | Because accurate and polite explanations are required in interactions with diverse customers. |
| Numerical & Quantitative Analysis | Because high numerical processing ability is required for exchange calculations and amount verification. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Because the work is routine and requires little creativity. |
| Initiative & Leadership | Accuracy is prioritized over initiative as work follows manuals. |
| Physical Stamina & Endurance | Because it mainly involves counter customer service with little physical labor. |
Related Qualifications
- Banking Operations Certification Exam
- Japan Chamber of Commerce Bookkeeping Certification
Related Jobs
- Deposit Window Clerk
- Window Clerk