Information staff (entertainment venues)
いんふぉめーしょんかかり（ごらくじょう）
Industry & Occupation
Classification
Summary
Job providing guidance, direction, and inquiry handling for visitors at information counters in amusement parks, theme parks, etc.
Description
Information staff (entertainment venues) are stationed at information desks in amusement parks, theme parks, sports facilities, etc., handling visitor guidance and ushering, distribution of maps and pamphlets, lost child assistance, in-house announcements, explanations of facility equipment and services, and multilingual communication. They also provide guidance on admission tickets and event information, introductions to nearby tourist attractions, inquiry handling, and complaint resolution. They support facility safety management and staff information sharing, contributing to comfortable visitor experiences.
Future Outlook
With expanding demand in tourism and leisure industries and increasing inbound visitors, demand for information staff remains stable. As multilingual support and digital guidance systems advance, the need for talent with IT literacy and language skills will grow further.
Personality Traits
Can respond calmly / Has curiosity and inquisitiveness / Has stress tolerance / Is considerate / Likes interacting with people
Work Style
No night shifts / Part-time available / Shift work / Weekends and holidays
Career Path
Information staff → Team leader → Information manager → Facility operations staff → Event planning staff
Required Skills
Basic PC operation / Communication skills / Customer service manners / Facility guidance / Map navigation / Phone handling
Recommended Skills
Announcement skills / Communication skills (English) / Crisis management / Multilingual proficiency / Tour guide knowledge
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Flexible responses adapted to visitors' needs and situations are required. |
| Communication Skills | Smooth communication with visitors is essential. |
| Stress Tolerance | Calmness is required during peak crowds or complaint handling. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Numerical & Quantitative Analysis | Because there is little handling of sales or statistics. |
Related Qualifications
- Multilingual communication certification
- Service manners certification
- TOEIC(R)
Aliases
- Guidance staff
- Guide staff
- Information staff
Related Jobs
- Attraction staff
- Reception staff
- Ticket counter staff