Front Desk Staff (Entertainment Venue)
ふろんとがかり（ごらくじょう）
Industry & Occupation
Classification
Summary
Job involving reception, guidance, ticket sales, etc., for visitors at the front desk of entertainment facilities.
Description
Front Desk Staff (Entertainment Venues) at amusement parks, movie theaters, pachinko parlors, and other entertainment facilities handle visitor reception, ticket sales, billing, membership registration, guidance on facility usage, phone responses, and reservation management. To provide visitors with a comfortable environment, accurate billing, prompt guidance, and inquiry handling are required. Works on shifts, and during peak times, handles many visitors, so communication skills and stress tolerance are important. Depending on the facility, multilingual support or basic PC operation may be needed.
Future Outlook
Although influenced by fluctuations in tourists and leisure demand, demand for personnel with customer service skills remains stable due to needs for improving hospitality quality and efficiency through ICT introduction.
Personality Traits
Work Style
Career Path
Front Desk Staff (Entertainment Venue) → Shop Staff → Front Chief → Front Manager → Store Operations Staff
Required Skills
Basic PC Operation / Customer Service Manners / Phone Handling / Ticket Issuance System Operation
Recommended Skills
Complaint Handling / Customer Management System / English/Multilingual Support
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Because preventing mistakes in billing and ticket issuance is important. |
| Communication Skills | Because smooth interaction with visitors is frequently required. |
| Stress Tolerance | Because it is necessary to maintain calmness during peak times or complaint handling. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Analytical & Logical Thinking | Because advanced analysis or logical thinking is not required. |
| Creativity & Ideation | Because excessive creativity is not necessary. |
| Numerical & Quantitative Analysis | Because it focuses on basic monetary calculations rather than complex computations. |
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