Attendant (Entertainment venues)
せっきゃくがかり（ごらくじょう）
Industry & Occupation
Classification
Summary
A job that handles reception, guidance, ticket sales for visitors at entertainment venues and sports facilities, safety checks within the facility, etc., to provide a comfortable usage environment.
Description
Entertainment venue attendants welcome visitors at amusement parks, theme parks, arenas, sports facilities, etc., and perform a wide range of tasks including ticket sales and settlement, facility guidance, announcements, safety checks of equipment, cleaning, and complaint handling. Shift work is common, and the ability to respond quickly and accurately during crowded times is required. There is also handling of group guests and foreign tourists, providing opportunities to utilize foreign language skills. Possesses basic knowledge of safety management and emergency response, and supports smooth facility operations through teamwork.
Future Outlook
Job openings are stably progressing with the recovery of tourism and leisure demand. Automation and cashless systems are advancing, but the importance of interpersonal services remains high. Acquiring English or digital skills leads to preferential treatment.
Personality Traits
Able to respond flexibly / Cheerful personality / Hospitable / Patient / Team-oriented
Work Style
Career Path
Junior staff → Team leader → Front manager → Operations manager → Facility manager
Required Skills
Cash and cashless payment handling / Customer service manners / Facility guidance announcements / PC basic operations (reservation management) / Ticket sales and settlement
Recommended Skills
Communication skills (foreign languages) / Complaint handling / Disaster prevention and safety management knowledge / Emergency life-saving measures
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Need to flexibly handle irregular visitor flows and sudden troubles. |
| Attention to Detail & Accuracy | Attention to details is necessary for safety checks and ticket stamping, etc. |
| Communication Skills | Essential for interacting appropriately with diverse visitors and enhancing satisfaction. |
| Physical Stamina & Endurance | Requires stamina for long hours of standing work or walking around. |
| Problem Solving | To respond to and resolve troubles and complaints quickly. |
| Stress Tolerance | To deal calmly during crowded times or complaint handling. |
| Collaboration & Teamwork | To cooperate with multiple staff for smooth operations. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Analytical & Logical Thinking | Advanced analysis or logical thinking is not particularly required. |
Related Qualifications
- Amusement park operations supervisor
- Ordinary motor vehicle license
- Service Manners Certification
Aliases
- Amusement staff
- Entertainment facility staff
- Leisure facility attendant
- Park staff
Related Jobs
- Event staff
- Front desk (Hotel)
- Guide (Tourist information)
- Restaurant hall staff