EC Site Mail-Order Receptionist
イーシーサイトつうはんうけつけじむいん
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Telephone and Internet Customer Service Occupations
- Minor : Internet Customer Service Clerks
Summary
Clerical job handling order reception and inquiries through EC sites, and input/management of order data.
Description
EC Site Mail-Order Receptionists handle customer order reception, inquiry responses, and input/management of order data through internet mail-order sites. They primarily use email, chat, and dedicated systems to accurately process order information, check inventory status, arrange shipments, handle billing, returns, and complaints. They build trust through communication with customers while collaborating with internal logistics departments and customer support teams to support smooth operations. Accurate and prompt responses are required, along with the endurance to process a high volume of orders during peak periods.
Future Outlook
Demand is increasing with the expansion of the EC market. Although tasks will evolve with AI chatbots and automation tools, steady demand will persist due to the need for nuanced human responses.
Personality Traits
Able to respond calmly / Cooperative / Customer-oriented / Dexterous and skilled at detailed work
Work Style
Career Path
Order Clerk Staff → EC Site Operations Assistant → EC Site Operations Staff → Customer Support Leader → EC Manager
Required Skills
Business Etiquette / Email/Chat Tools / Office Software / Order Management System Operation
Recommended Skills
CRM System / Communication Skills (English Email) / Customer Service Skills / Typing Skills
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Because data entry errors or mistakes directly impact customer satisfaction. |
| Communication Skills | Because accurate and courteous communication is required in customer interactions. |
| Stress Tolerance | Stress tolerance is important for handling complaints and peak-period responses. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Centered on routine tasks, with little need for creative idea generation. |
| Physical Stamina & Endurance | Primarily desk work with minimal physical demands. |
Aliases
- EC Order Clerk
- EC Site Operator
- Mail-Order Reception Clerk
Related Jobs
- Call Center Staff
- Customer Support
- EC Site Operations Staff