Doorman
どあまん
Industry & Occupation
Classification
- Major : Service Occupations
- Middle : Customer Service and Food Service Occupations
- Minor : Inn and Hotel Customer Service Staff
Summary
A profession that performs door opening/closing for visitors at the entrances of hotels or ryokans, vehicle guidance, luggage handling, in-house guidance, and more.
Description
A doorman welcomes visitors at the entrance of hotels or ryokans, handling door opening/closing, car drop-off and parking guidance, luggage handover, and guiding them inside. This customer-facing role influences first impressions, so grooming, manners, and greeting quality are highly valued. Safety management and emergency response are also part of the duties, requiring hospitality and quick thinking.
Future Outlook
With the recovery of inbound tourism demand and an increase in luxury hotels, demand for doormen is expected to remain stable. As competition in hospitality-focused services intensifies, personnel with language skills and safety management abilities will be sought.
Personality Traits
Able to respond flexibly / Attentive / Cheerful / Polite and courteous / Strong sense of responsibility
Work Style
Hotel work / Outdoor / Shift work / Standing work / Uniform required
Career Path
Junior doorman → Senior doorman → Front desk staff → Concierge → Accommodation department manager
Required Skills
Customer service manners / Luggage handling / Posture and deportment / Safety management / Vehicle guidance
Recommended Skills
Communication skills (service English) / First aid knowledge / Multilingual capabilities / Teamwork skills
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Need to flexibly respond to diverse situations such as weather or sudden schedule changes. |
| Attention to Detail & Accuracy | Attention to detail is required to notice small safety risks or customer needs. |
| Communication Skills | Smooth communication with visitors is essential. |
| Physical Stamina & Endurance | Physical stamina is required for standing for long periods, carrying luggage, etc. |
| Stress Tolerance | Need to calmly respond to standing for long hours or sudden requests. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Analytical & Logical Thinking | Complex logical thinking is not particularly required. |
| Creativity & Ideation | Most tasks follow manuals and rules, emphasizing accuracy over creativity. |
| Numerical & Quantitative Analysis | Numerical management or calculations rarely occur. |
Aliases
- Doorkeeper
Related Jobs
- Bellboy
- Concierge
- Front desk staff
- Hotel manager