Department Store Sales Manager
ひゃっかてんせーるすまねーじゃー
Industry & Occupation
Classification
- Major : Sales and Marketing Occupations
- Middle : Sales Clerks
- Minor : Department Store Sales Clerks
Summary
Oversees department store floor operations, responsible for achieving sales targets, staff management, product merchandising, customer service improvement, etc., as a managerial position.
Description
The department store sales manager serves as the person in charge of each sales floor, comprehensively handling the formulation and management of sales targets, recruitment, training, and evaluation of staff, shift creation and management, product display and inventory management, customer service, and promotion planning. By analyzing customer needs and optimizing floor layouts, they promote sales and aim to improve profit margins. They closely collaborate with team members, leading improvements in floor performance through regular meetings and training.
Future Outlook
With the diversification of consumer needs and the increase in inbound demand, the demand for managers with advanced customer service skills and data analysis capabilities is expected to increase. Proficiency in omni-channel strategies will be required through strengthened collaboration with online channels.
Personality Traits
Can Respond Flexibly / Excellent Communication Skills / Has Leadership / Has Stress Tolerance / Strong Sense of Responsibility
Work Style
Overtime / Possibility of Transfer / Shift / Store-Based / Work on Weekends and Holidays
Career Path
Sales Staff → Chief → Sales Manager → Store Manager → Area Manager → Headquarters Staff (Product Planning, Sales Planning, etc.)
Required Skills
Basic PC Operation / Customer Service / Product Display and Inventory Management / Sales Management / Sales Promotion Planning / Shift Scheduling / Staff Training and Guidance
Recommended Skills
Communication Skills (Foreign Language Service) / Data Analysis / Marketing Knowledge / POS Operation / Visual Merchandising
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Communication Skills | Because smooth communication with staff and customers is essential. |
| Initiative & Leadership | Because it is necessary to proactively improve the floor and guide staff. |
| Planning & Organization | Planning ability for floor operations, shift management, and promotion planning is required. |
| Problem Solving | Because quick response to customer complaints and inventory issues is required. |
| Stress Tolerance | Because stress is high during busy periods and complaint handling. |
| Collaboration & Teamwork | To unite the team and improve performance. |
Related Qualifications
- Salesperson Certification (Retail Marketing Certification)
- Service Manners Certification
Aliases
- Department Sales Manager
- Department Store Sales Manager
- Floor Manager
Related Jobs
- Sales Staff
- Store Manager
- Supervisor
- Visual Merchandiser