Department Store Clerk (Salesperson)
ひゃっかてんてんいん はんばいいん
Industry & Occupation
Classification
- Major : Sales and Marketing Occupations
- Middle : Sales Clerks
- Minor : Department Store Sales Clerks
Summary
A job that handles sales operations and customer service in department stores, performing tasks from product recommendations to cash register operation, inventory management, and product display.
Description
Department store clerks (salespersons) provide product explanations and support for trying on or using products at the storefront, proposing the most suitable products according to customer requests. They handle various store operations such as cash register transactions and wrapping, inventory management, and product display, contributing to achieving sales targets. In addition, they are required to perform a wide range of tasks including handling complaints, after-sales service, conducting campaigns, and collaborating with other departments.
Future Outlook
While intensifying competition in store sales is expected due to the expansion of the EC market, demand for salespersons skilled in high-value-added services, support for foreign tourists, and digital customer service is on an increasing trend.
Personality Traits
Able to respond flexibly / Attentive / Bright and positive / Good interpersonal skills / Team-oriented
Work Style
Full-time / Part-time / Part-time job / Shift work / Weekends and Holidays
Career Path
Sales Staff → Store Leader → Floor Manager → Shop Manager → Buyer → Store Operations Manager → Area Manager
Required Skills
Basic PC Operation (Inventory Management) / Cash Register Operation / Communication Skills (Customer Service) / Inventory Management / Merchandising / Product Knowledge
Recommended Skills
Business Manners / Color Theory Knowledge / Complaint Handling / Foreign Language Support (English) / Upselling · Cross-selling
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Because accurate money handling and product management are important. |
| Communication Skills | Because interactions and proposals with customers are central. |
| Physical Stamina & Endurance | Because it involves long hours of standing work and movement. |
| Stress Tolerance | Because it is necessary to respond calmly even during busy times. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Analytical & Logical Thinking | Because advanced logical thinking is not required. |
Related Qualifications
- Business Manners Certification
- Color Certification
- Salesperson Certification (Japan Chamber of Commerce and Industry)
- Service Hospitality Certification
Aliases
- Department Store Clerk
- Department Store Salesperson
- Sales Staff
- Shop Staff
Related Jobs
- Apparel Salesperson
- Convenience Store Staff
- Cosmetics Salesperson
- Retail Store Salesperson
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