Department store manager (those who are directors)
ひゃっかてんてんちょう（とりしまりやくであるもの）
Industry & Occupation
Classification
- Major : Managerial Occupations
- Middle : Corporate and Organizational Executives
- Minor : Corporate Executives
Summary
Oversees all operations of a department store, taking responsibility for formulating sales plans, sales and inventory management, staff training, and improving customer service as an executive position.
Description
A department store manager (those who are directors) oversees store operations through sales management, inventory management, staff management, planning and implementation of promotional measures, etc. As a member of the management team, they formulate departmental budgets and develop strategies to achieve goals, striving to improve customer satisfaction and maintain and enhance brand value. They also contribute to management decisions through coordination and reporting with internal and external stakeholders, playing a role in maximizing store performance.
Future Outlook
Due to declining birthrates, aging population, and the advancement of e-commerce, the number of store visitors is flat or decreasing, but new value provision is required through initiatives such as OMO, experiential services, and capturing inbound demand. The need for managers with digital adaptation capabilities and the ability to design and execute integrated customer experiences is expected to remain high in the future.
Personality Traits
Customer-oriented / Has flexible thinking / Has leadership / Strong sense of responsibility
Work Style
Flexitime depending on company / Full-time / Possibility of transfer / Shift work / Weekends and holidays
Career Path
Sales floor staff → Chief → Deputy manager → Store manager (those who are directors) → Area manager → Head office division head → Director
Required Skills
Customer service / Inventory management / Sales management / Staff management
Recommended Skills
Communication skills (foreign languages) / Financial budget management / Marketing knowledge / Sales promotion planning
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Accuracy in inventory management and sales reporting directly impacts results. |
| Communication Skills | Smooth communication with diverse people such as customers, staff, and executives is necessary. |
| Initiative & Leadership | As a leader in store operations, proactive action and promotion of reforms are required. |
| Planning & Organization | Planning and organization for promotional events and staff allocation are required. |
| Problem Solving | It is necessary to quickly resolve customer complaints and operational issues. |
| Stress Tolerance | High stress tolerance is required for achieving sales targets and handling busy periods. |
Aliases
- Department store manager
- Department store manager (director)
Related Jobs
- Area manager
- Department store deputy manager
- Retail store manager
- Supermarket manager