Department Store Manager
ひゃっかてんちょう
Industry & Occupation
Classification
- Major : Managerial Occupations
- Middle : Corporate and Organizational Managers
- Minor : Corporate Managers
Summary
A managerial position that oversees all aspects of store operations in a department store, including sales management, inventory management, staff management, and customer service.
Description
Department store managers are responsible for the store's overall sales management and budget achievement. They optimize inventory management and merchandise displays, handle staff recruitment, training, and shift scheduling. They also maintain and enhance service quality through customer interactions and complaint resolution, develop and implement sales strategies, and plan seasonal events and promotions. They analyze sales floor operations, collaborate with headquarters on product assortments and promotions, and undertake digital initiatives such as customer attraction via e-commerce and social media.
Future Outlook
In response to e-commerce growth and changes in customer consumption behavior, store operations integrating online and offline are required. With inbound demand and needs for enhancing customer experience, data utilization and digital transformation (DX) promotion are crucial, and efficiency improvements through personnel development and AI adoption are expected.
Personality Traits
Attentive / Has Leadership / Sociable / Strong Sense of Responsibility
Work Style
Overtime Available / Paid Leave Available / Shift Work / Transfers Possible / Weekends and Holidays Work
Career Path
Store Staff → Sales Floor Supervisor → Store Assistant Manager → Department Store Manager → Area Manager → Headquarters Staff
Required Skills
Budget Management / Customer Service / Inventory Management / Sales Analysis / Shift Management / Staff Management
Recommended Skills
Communication Skills (English) / Data Analysis / Marketing / Visual Merchandising
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Communication Skills | Because smooth dialogue and coordination with diverse customers and staff are necessary. |
| Initiative & Leadership | Because it is necessary to lead the organization and take proactive action toward achieving goals. |
| Planning & Organization | Because overall operational planning such as sales floor planning and shift management is important. |
| Problem Solving | Because complaint handling and sudden problem-solving occur frequently. |
| Stress Tolerance | Because it is necessary to overcome stressful situations such as busy seasons and complaint handling. |
Related Qualifications
- Salesperson (1st & 2nd Grade)
- Service Manners Certification
Aliases
- Department Store Manager
Related Jobs
- Retail Store Manager
- Sales Floor Supervisor
- Store Manager
- Supermarket Manager