Department Store Inquiry Clerk
ひゃっかてんひきあいがかり
Industry & Occupation
Classification
- Major : Sales and Marketing Occupations
- Middle : Sales Clerks
- Minor : Department Store Sales Clerks
Summary
At department stores, handles inquiries from walk-in customers, phone calls, and emails by checking product inventory status and delivery dates, and making arrangements and providing guidance.
Description
The department store inquiry clerk serves as the point of contact linking the store's back office, floor, and customers, handling initial responses to inquiries, inventory checks, ordering, delivery date adjustments, and customer notifications. Responds to inquiries via phone, email, or EC sites, operating sales databases and inventory management systems while coordinating with relevant departments. Provides accurate and prompt information for diverse requests such as special orders, items to be sourced, and cancellations, contributing to enhanced customer satisfaction.
Future Outlook
There is an increasing trend in store-front support operations linked with EC and digital tools, requiring skills in handling online inquiries and utilizing data. Additionally, stores emphasizing customer service are expected to continue facing labor shortages, leading to ongoing recruitment needs.
Personality Traits
Attentive to details / Bright and positive / Calm demeanor / Resilient under pressure
Work Style
Full-time employee / Part-time / Shift work / Standing work / Store work
Career Path
Sales Staff → Chief (Section Leader) → Buyer Assistant → Buyer → Store Manager
Required Skills
Customer Service / Data Entry / Inventory Management System Operation / Office Software
Recommended Skills
Complaint Handling / EC and Mail Order System Understanding / Foreign Language Conversation / Product Knowledge
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Because accuracy is required for inventory and delivery date information. |
| Communication Skills | To accurately understand customer needs and respond smoothly. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Because routine tasks are the main focus, with little need for new idea generation. |
Related Qualifications
- Salesperson (Japan Chamber of Commerce and Industry)
- Service Manners Certification
Aliases
- Department Store Inquiry Desk
- Inquiry Handler
- Mail Order Reception Clerk
Related Jobs
- Customer Service Clerk
- Department Store Salesperson
- Merchandise Clerk