Floor Manager (Department Store)
ふろあまねーじゃー（でぱーと）
Industry & Occupation
Classification
- Major : Sales and Marketing Occupations
- Middle : Sales Clerks
- Minor : Department Store Sales Clerks
Summary
Manages the entire department store sales floor, overseeing staff guidance and shift management, sales planning formulation, customer service, and more
Description
The Floor Manager (Department Store) is responsible for achieving sales targets and enhancing customer experience on each floor of a department store by overseeing staff management, sales floor layout and promotion planning, sales and inventory management, and customer service. They handle a wide range of management tasks such as staff training and guidance, shift creation, sales analysis and follow-up, and prompt responses to issues, along with customer service duties, to maximize sales floor profitability.
Future Outlook
With declining birthrates, aging population, and the advancement of e-commerce, enhancing customer experience in physical stores is becoming crucial, and the role of floor managers will continue to be needed. There is a growing demand for omni-channel operation skills adapted to digitalization.
Personality Traits
Able to Respond Flexibly / Excellent Communication Skills / Has Leadership / Problem-Solving Oriented / Strong Sense of Responsibility
Work Style
Full-time / Overtime Available / Shift Work / Weekend and Holiday Work
Career Path
Sales Staff → Chief → Floor Manager → Store Manager → Area Manager → Head Office Promotion Planning Staff
Required Skills
Customer Service Skills / Data Analysis / Sales Promotion Planning / Sales and Inventory Management / Staff Management
Recommended Skills
Customer Service English / Marketing Knowledge / Office Software / Team Leadership
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Communication Skills | Smooth interactions with staff and customers are necessary. |
| Initiative & Leadership | Need to proactively lead sales floor improvements and promotions. |
| Planning & Organization | High need to plan sales floor operations and staff allocation. |
| Stress Tolerance | Due to high stress during peak periods and complaint handling. |
| Collaboration & Teamwork | To achieve goals in collaboration with staff. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Physical Stamina & Endurance | Mainly management tasks with relatively low physical demands. |
Related Qualifications
- Department Store Sales Ability Certification
- Salesperson (Retail Marketing Certification)
- Service Manners Certification
Aliases
- Department Store Manager
- Floor Leader
- Sales Floor Supervisor
Related Jobs
- Buyer
- Salesperson
- Shop Leader
- Store Manager
- Supervisor