Department Store Floor Guide
ひゃっかてんうりばあんないにん
Industry & Occupation
Classification
Summary
A customer service position at a department store that guides visitors on product locations and floor layouts, and provides store information and services.
Description
Department store floor guides respond to customer requests by clearly explaining the locations and features of sales floors, products, and facilities. They handle receptions at information counters, respond to calls, manage in-store announcements and guide signs, supporting smooth store operations. During busy periods, they quickly and accurately respond to multiple inquiries, contributing to improved customer satisfaction.
Future Outlook
Influenced by consumption trends, but the emphasis on customer service continues, with stable demand. Skills in multilingual support and integration with digital guidance will be required.
Personality Traits
Can provide bright and polite customer service / Likes talking to people / Polite and courteous
Work Style
Full-time / Part-time available / Shift work / Standing work / Store work
Career Path
Sales Floor Staff → Information Desk Staff → Sales Floor Supervisor → Store Manager → Customer Service Manager
Required Skills
Basic PC Operation / Customer Service Skills / Floor Layout / In-Store Announcements
Recommended Skills
Customer Service / Foreign Language Skills / Store Layout Knowledge
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Communication Skills | Because clear and polite communication is necessary in customer interactions. |
| Physical Stamina & Endurance | Because it involves long hours of standing work and patrolling, requiring physical stamina. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Because the scope of work is clear and there are few opportunities for new idea generation. |
| Initiative & Leadership | Because actions are mostly in response to instructions, with limited spontaneous decisions. |
| Numerical & Quantitative Analysis | Because specialized numerical skills such as quantity calculations are hardly required. |
| Planning & Organization | Because daily floor guidance is the main task, with few large-scale planning requirements. |
Aliases
- Department Guide Staff
- Sales Floor Guide Staff
Related Jobs
- Concierge
- Information Desk Staff
- Retail Store Manager
- Salesperson